【正文】 position needs and have prepared questions that are specifically designed towards the vacant position job profile 主持面試者須充分了解空缺崗位職責要求，并仔細根據(jù)空缺崗位要求準備問題。 2. A preinterview shall be anised and a subsequent ment shall be issued by the Personnel Department 由人事部首先作面試，面試后進行評估。 ? Applicant resources : 申請者類型： 1. Walkin applicant 上門求職者 2. Educational institute學校、學院 3. Advertisement 廣告求職者 4. Weekly vacancy list 每周空缺職位列表 ? An applicant shall plete the application form in her/his own hand writing at the Personnel Department. Application forms shall not be taken outside the Personnel Department. 求職者須在人事部親筆填寫申請表。SALARY ADMINISTRATION 工資管理 STAFF BENEFITS amp。 1 OPERATIONS MANUAL DEPARTMENT POLICIES 工作手冊與部門制度 HUMAN RESOURCES 人力資源部 2 DIVISION : HUMAN RESOURCES 部門：人力資源部 _____________________________________________________________________ TABLE OF CONTENTS 目錄 OPERATIONS MANUAL amp。 WELFARE 員工福利 GENERAL PERSONNEL POLICIES 人事制度 3 OPERATIONS MANUAL DEPARTMENT POLICIES 工作手冊與部門制度 HIRING 員工招聘 4 HIRING 第一章 員工招聘 _____________________________________________________________________ TABLE OF CONTENTS 目錄 _____________________________________________________________________ OPERATIONS MANUAL amp。表格不能帶出人事部。 3. In some cases a step skill test shall be performed, ., puter literacy, calculator usage, English language, aptitude test, etc. 有些情況下，須對求職者進行基本技能測試，包括：電腦的操作計算器使用英語水平，綜合能力等。 2. The main information to be obtained is as follows : 如下為提問要點： A. Knowledge and skill relative to the vacant position與空缺職位相關的知識和技能 B. Work experience 工作經(jīng)歷 C. Ability to work in a team 團隊協(xié)作能力 D. Problem solving ability 解決問題的能力 E. Self control ability 自控能力 F. Constructive and positive work attitude 創(chuàng)造性的、積極的工作態(tài)度 G. Service minded / guest first oriented 服務意識、客人至上精神 H. General behaviour 整體表現(xiàn) I. Planning skill 計劃能力 ? The evaluation of the applicant shall be performed by using all the above mentioned factors. 對求職者的評估必須依據(jù)以上所列的全部要點來判斷。 9 DIVISION : HUMAN RESOURCES DEPARTMENT : PERSONNEL 部門： 人力資源部 部門： 人事部 RECRUITMENT / SELECTION / PLACEMENT (5/8) 招聘 /篩選 /崗位分配 (5/8) _____________________________________________________________________ PROCEDURE PURPOSE : DEPARTMENTAL POLICY SETUP REGARDING : 制訂程序的目的： 制訂部門內(nèi)部制度，包括： RECRUITMENT, SELECTION amp。 ? Where the physical examination has been approved, the employment contract shall display the following signatures : 求職者出具健康證后，勞動合同書須有以下簽名： 1. Approval by Legal Representative or Legal Representative consigner. 企業(yè)法人代表或法人代表的委托人的批準。 11 DIVISION : HUMAN RESOURCES DEPARTMENT : PERSONNEL 部門： 人力資源部 部門： 人事部 RECRUITMENT / SELECTION / PLACEMENT (7/8) 招聘 /篩 選 /崗位分配 (7/8) PROCEDURE PURPOSE : DEPARTMENTAL POLICY SETUP REGARDING : 制訂程序的目的： 制訂部門內(nèi)部制度，包括： RECRUITMENT, SELECTION amp。 PLACEMENT 系統(tǒng)地招聘、篩選和分配崗位 REQUIREMENTS FOR QUALIFIED STAFF RECRUITMENT 飯店對招聘合格員工的要求 ? The lines of authority for the Department concerned are the following : 如下為各部門經(jīng)理的權限范圍： TASK 任務 . 部門經(jīng)理 P amp。 3. Any promotion shall get the signed approval from the GM / DGM 任何職位提升必須經(jīng)過總經(jīng)理和副總經(jīng)理簽字批準。 Beverage Department 餐飲部 3. Sales amp。 17 DIVISION : HUMAN RESOURCES DEPARTMENT : PERSONNEL 部門： 人力資源部 部門： 人事部 EMPLOYMENT CONTRACT / LETTER SIGNING (1/1) 勞動合同 / 合同的簽訂 （ 1/1) _____________________________________________________________________ PROCEDURE PURPOSE : DEPARTMENTAL POLICY SETUP FOR : 制訂程序的目的： 制訂部門內(nèi)部制度，包括： EMPLOYEE CONTRACTS 新員工的勞動合同書 REFERENCE DOCUMENTS 飯店參考資料 ? Management signatures required in a contract / letter of employment shall be displayed according to the hiring level of the new employee as follows : 如下為不同級別的新員工需不同管理層簽字的說明表： CONTRACT/LETTER 勞 動合同書 HR amp。 18 DIVISION : HUMAN RESOURCES DEPARTMENT : PERSONNEL 部門： 人力資源部 部門： 人事部 PROBATION CONFIRMATION (1/1) 確認試用期到期 (1/1) _____________________________________________________________________ PROCEDURE PURPOSE : SYSTEMATIC CONFIRMATION APPROACH FOR : 制訂程序的目的： 制訂系統(tǒng)方法來確認試 用期的到期： EMPLOYEE ON PROBATION 在試用期內(nèi)的員工 RESPONSIBLE SUPERIOR 相關領導 The Personnel Department shall inform every Department on a monthly basis regarding :人事部每月須將如下要點通知各部門： 1. The name of the employee who is up for confirmation within the month 當月需確認試用期到期的員工名單 2. The due date of the employee who is up for confirmation within the month 當月需確認試用期到期的日期表 ? One month prior to the pletion date of probation, the Personnel Department shall send the performance appraisal form to the Department Head concerned. 人事部須在試用期滿一個月前提前將工作表現(xiàn)評估表交給相關部門經(jīng)理。 20 DIVISION : HUMAN RESOURCES DEPARTMENT : PERSONNEL 部門： 人力資源部 部門： 人事部 GUEST CONTACT STAFF RECRUITMENT (1/2) 招聘對客服務員工 (1/2) _____________________________________________________________________ PROCEDURE PURPOSE : GUESTCONTACT POSITION APPLICATION MANAGEMENT POLICY SETUP 制訂程序的目的： 申請對客服務崗位 建立管理制度 ? All applicants for any Guest Contact position shall meet the appropriate Personnel employee on the date of application. 所有對客服務崗位的求職者在申請當天須經(jīng)人事部目測。 Training Mgr shall classify the appli