【正文】 dinner, what information do you have to get?I have to know the date and time for the reservation, the number of people, and any other special a guest calls to reserve a table at 7 ., but there isn’t any available，what would you say? I’m sorry，our restaurant is fully booked at the you mind changing your time? Tables will be available at 7: we offer free drinks after 8:00 would you say to the guest if you want to confirm his/her reservation?May I confirm your reservation, sir/madam? And then repeat the time, the number of people, requirements on the tables and the guest plains that the dish is not fresh, how would you do? I would apologize to the guest, find out the reason, and change the dish or give him a discount according to the a guest who sits near the airconditioner feels cold in your restaurant and asks you to turn down the airconditioner, what will you do? I’ll bring him / her a blanket to keep ask him / her if he / she could change to another seat far away from the the guest wants to order some wine, but it seems that he /she is under 18 years old, what will you do then?According to the law, only adults are allowed to drink spirits or dine in the bar, if I am not sure about his / her age, I’ll ask in this way, “My I see your identification?”.If he / she is under 18(years of age), I’ll advice him / her to order some soft drinks or juice the guest plains that there is a mistake in his will you say then?I’ll check it with the department would say, “Would you mind waiting for a minute?/ Sorry, I’ll ask the cashier to check it up handling the reservation of a banquet, what information should you get from the guests? I should make sure of the name of the pany or organization , the expected number of people or tables needed, the time, menu and budget for the banquet, the way how to arrange the table or seats and how to decorate the banquet hall, the guest’s special requests and the way of , I should ask the guest to hand in some deposit to secure the reservation in the guest finishes his dinner, and you want to know his suggestion, what would you say?I would ask the guest whether he has enjoyed the dinner or whether there is anything the hotel can do to improve.【西餐宴會擺臺】題型一 中譯英 ，這是甜品餐牌，服務(wù)員一會兒過來為您點(diǎn)餐。 I have a print of your credit card?能不能刷一下您的信用卡？ is your card and 。 minimum charge for a private room is 200 Yuan per 。七點(diǎn)之前的餐桌全部預(yù)訂出去了。我會盡快給您上菜。Please enjoy your ，可以點(diǎn)菜了嗎？Excuse me, I take your order now? ？Could you give us a brief description of the Chinese food? 。Your table is ready, this way, ，這是您的菜單。您喜歡嗎？ There’s a table for four over you like it? 。18．Wish you a pleasant stay with us!希望您在我們飯店的這段時(shí)間生活愉快！19．This is Lost and ’ve found your cell ，我們找到了您的手機(jī)。14．Please keep your room key with you all the time in case you need it when you sign your ，以防簽單時(shí)要用。11．I’ll have a maintenance man e in and look into 。The hotel provides free shoe shining service for its ？ What’s the rate of this service? ，最低從4小時(shí)開始計(jì)費(fèi)。We have free internet service./ You can use internet in the room for 。I would like to have an adaptor/ I need an ，請送一個電熨斗。We can deliver your laundry within 4 hours at a 50% extra charge./ We can deliver your laundry within 4 hours, but we charge 50% ．我們提供不同種類的服務(wù)，如水洗、干洗、熨和縫補(bǔ)。4．方案實(shí)施階段主要反映了參賽選手的專業(yè)技能，按照全國旅游院校飯店服務(wù)技能大賽的標(biāo)準(zhǔn)執(zhí)行，同時(shí)能根據(jù)客人類型和特點(diǎn)在客房夜床、中餐宴會擺臺和西餐宴會擺臺項(xiàng)目中進(jìn)行針對性的設(shè)計(jì)。2．方案闡述階段要求參賽選手能夠正確流利的將接待方案闡述出來，并能夠靈活應(yīng)答評委的提問，能反映出酒店服務(wù)人員的專業(yè)能力和職業(yè)素養(yǎng)。二、競賽說明1．各參賽隊(duì)根據(jù)所抽取的題目設(shè)計(jì)符合主題的前廳、中餐、西餐以及客房接待方案，對方案進(jìn)行闡述，并實(shí)施中餐宴會擺臺、西餐宴會擺臺、中式鋪床以及夜床比賽項(xiàng)目。題目2：旅游客人德國某高校歷史文化專業(yè)部分師生來到中國某城市進(jìn)行有關(guān)中國傳統(tǒng)文化的專題研究，入住某酒店后，當(dāng)?shù)匚幕块T在此酒店宴請部分師生（中餐宴請共10人，西餐宴請共6人），請針對此次入住和宴請?jiān)O(shè)計(jì)接待方案。題目3：休閑度假客人馬先生獲得公司獎勵的家庭度假游，他帶領(lǐng)妻子和5歲的兒子來到某地度假，入住某酒店，朋友為了表示歡迎之情，在酒店的中餐廳和西餐廳進(jìn)行宴請（中餐宴請共10人，西餐宴請共6人），請針對此次入住和宴請?jiān)O(shè)計(jì)入住和宴請接待方案。2．競賽項(xiàng)目共分為四個部分：第一部分是接待方案設(shè)計(jì)、闡述及答疑。3．英語測試部分是測驗(yàn)參賽選手的英語溝通能力，要能準(zhǔn)確理解客人的訴求，能夠熟練運(yùn)用英語交流。5．參賽選手的儀容儀表要符合星級酒店從業(yè)人員的崗位要求。We have different services such as washing, drycleaning, ironing and ．您需要我什么時(shí)候打掃房間。This is Room 1105，Can you send m