【正文】 ...............10 采購功能 .................................................................................................................................................................. 10 質檢功能 .................................................................................................................................................................. 10 配送、配組功能 ..................................................................................................................................................... 10 分裝功能 .................................................................................................................................................................. 11 加工功能 .................................................................................................................................................................. 11 儲存保管功能 ......................................................................................................................................................... 11 調運功能 .................................................................................................................................................................. 11 信息采集、傳輸功能 ............................................................................................................................................ 11 三、流程描述 ......................................................................................................................................................................... 12 （一）總部采購進貨業(yè)務流程 .......................................................................................................................................12 （二）總部調價流程 ........................................................................................................................................................15 （三）總部直配送業(yè)務流程 ...........................................................................................................................................15 （四）分部直配貨業(yè)務流程 ...........................................................................................................................................17 2 （五）零售業(yè)務流程描述 ...............................................................................................................................................18 顧客購貨 .................................................................................................................................................................. 18 零售匯總 .................................................................................................................................................................. 19 顧客退貨 .................................................................................................................................................................. 19 （六）退貨業(yè)務 .................................................................................................................................................................19 總部退貨管理流程 ................................................................................................................................................ 19 直營連鎖盾退貨管理流程 ................................................................................................................................... 20 （七）結帳業(yè)務 .................................................................................................................................................................20 門店結帳業(yè)務 ......................................................................................................................................................... 20 1）進貨結算 .................................................................................................................................................................20 2）銷售結算 .................................................................................................................................................................21 總部財務部與供應商結款業(yè)務 .......................................................................................................................... 21 1）與供應商結款業(yè)務流程描述 .................................................................................................................................21 2）銷售業(yè)務流程描述 .................................................................................................................................................21 （八）價格調整 .................................................................................................................................................................22 進價調整業(yè)務流程描述 ........................................................................................................................................ 22 銷價調整業(yè)務流程描述 ........................................................................................................................................ 22 四、應用軟件系統(tǒng) ................................................................................................................................................................ 22 （一）物流配送子系統(tǒng) ..................................................................................................................................................22 采購管理 .................................................................................................................................................................. 23 倉儲管理 .................................................................................................................................................................. 23 訂單管理 .................................................................................................................................................................. 23 配貨管理 ................................................................................................