某家用電器公司0104公司數(shù)據(jù)收集分析控制程序-流程管理-wenkub
2023-07-24 19:48:09 本頁面
【正文】 elative departments should collect data based on the regulation of Each Department Collection Analysis Data Sheet and submit to Quality Department after keep in order. The department managers shall determine what data are to be collected and who will be specially responsible. It is required to collect the data on monthly basis and submit them to the Quality Department. 數(shù)據(jù)的分析處理 Analysis amp。 Various other departments are responsible to identify, collect and analyze the data, and implement the practical improvements. 4 工 作程序 Work Procedures 數(shù)據(jù)的收集的范圍 Scope of Data Collection 與產(chǎn)品質(zhì)量有關(guān)的數(shù)據(jù)，可包括： 質(zhì)量記錄、產(chǎn)品不合格信息、不合格率、顧客投訴、顧客滿意和不滿意度、內(nèi)外部故障成本等。 1 目的 Objective 確定、收集和分析適當(dāng)?shù)墓炯墧?shù)據(jù)，使產(chǎn)品質(zhì)量形成的全過程處于有效的控制狀態(tài)。 The data related to product quality, including: Quality records, product defect information, defect rate, customers’ plaints, customers’ satisfaction and dissatisfaction, internal amp。 Processing of Data 一般情況下 (依據(jù)所涉及的部門情況 )，相關(guān)部門匯總后直接進(jìn)行內(nèi)部分析，并與競爭對手或標(biāo)桿（包括業(yè)務(wù)目標(biāo)）進(jìn)行比較，提出具體的改善計劃，直接組織落實并抄送總經(jīng)理辦公室。 Identify the critical and customerrelated trends and mutual relations, with a view to supporting the top management to make situation audit, decisions and longterm planning.
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