freepeople性欧美熟妇, 色戒完整版无删减158分钟hd, 无码精品国产vα在线观看DVD, 丰满少妇伦精品无码专区在线观看,艾栗栗与纹身男宾馆3p50分钟,国产AV片在线观看,黑人与美女高潮,18岁女RAPPERDISSSUBS,国产手机在机看影片

正文內(nèi)容

銀行學(xué)會客戶經(jīng)理管理培訓(xùn)教材-wenkub

2023-03-17 06:57:14 本頁面
 

【正文】 ty analysis ? Churn/retention analysis ? Customer behavior analysis ? Segmentation and targeting ? Customer profiling Techniques 11 Copyright 169。 2023, SAS Institute Inc. All rights reserved. Company confidential for internal use only The Role of Customer Intelligence: Strategic Focus 7 Copyright 169。 2023, SAS Institute Inc. All rights reserved. Company confidential for internal use only What is CRM? ? A shift in emphasis from: ? Mass to individual ? Product to customer ? Acquisition to retention ? Function to experience ? Shareholders to customers A Strategic Initiative that enables a pany to bee customer centric. Key ponents include people, process and technology. 3 Copyright 169。Copyright 169。 2023, SAS Institute Inc. All rights reserved. Company confidential for internal use only ? I don’t have long term profitable relationships with my customers ? I am unable to identify my most valuable or highest potential customers ? I am not effectively creating value and cross selling opportunities for these customers ? I have low customer retention and loyalty CRM Business Problems 4 Copyright 169。 2023, SAS Institute Inc. All rights reserved. Company confidential for internal use only The Role of Customer Intelligence: Strategic Focus ? Focus resources ? Focus investment ? Focus on right ? customer groups ? services ? products ? channels ? aspects of quality ? Customer base is an Asset ? Communicate objectives to the business 8 Copyright 169。 2023, SAS Institute Inc. All rights reserved. Company confidential for internal use only The Role of Customer Intelligence: Targeting Positioning ? How should my segments be defined? ? ? When should I sell? ? Which customers are likely to leave? ? Which customers are more likely to respond ? ? ? Which munication channel should I use? ? What’s the expected response rate? ? ? Which product binations and product features do customers want? Sample Questions Which customers are good candidates for cross or up selling? What is the customer potential / life time value ? Can I customize offerings based on needs, preferences and profitability? 12 Copyright 169。 2023, SAS Institute Inc. All rights reserved. Company confidential for internal use only The Role of Customer Intelligence Learning Focus 16 Copyright 169。 2023, SAS Institute Inc. All rights reserved. Company confidential for internal use only CRM Business Flow: The Role of Customer Intelligence Aligning investment and resources to market
點擊復(fù)制文檔內(nèi)容
研究報告相關(guān)推薦
文庫吧 www.dybbs8.com
備案圖片鄂ICP備17016276號-1