【正文】
4, 2023 1業(yè)余生活要有意義,不要越軌。 18:29:0018:29:0018:29Tuesday, March 14, 2023 1知人者智,自知者明。 下午 6時(shí) 29分 0秒 下午 6時(shí) 29分 18:29: 楊柳散和風(fēng),青山澹吾慮。 2023年 3月 14日星期二 下午 6時(shí) 29分 0秒 18:29: 1楚塞三湘接,荊門(mén)九派通。 18:29:0018:29:0018:293/14/2023 6:29:00 PM 1成功就是日復(fù)一日那一點(diǎn)點(diǎn)小小努力的積累。 2023年 3月 下午 6時(shí) 29分 :29March 14, 2023 1行動(dòng)出成果,工作出財(cái)富。 18:29:0018:29:0018:29Tuesday, March 14, 2023 1乍見(jiàn)翻疑夢(mèng),相悲各問(wèn)年。INTRODUCTION TO IT SERVICE MANAGEMENT 1 IT Service Management Objectives ITIL is a Best Practice Framework used ….. ? To align IT services with the current and future needs of the business and its Customers ? To develop the quality of the IT services delivered ? To reduce the long term cost of service provision 2 Why Service Management ? Increasing IT visibility and Reliance ? Increasing demand from Business to deliver effective IT solutions/services (Cost Effective) ? Increasing plexity of IT infrastructure and processes ? Increasing petition ? Increasing pressure to realise return on investment 3