【正文】 anizational resistanceuIndividual resistance14Six Sigma?uSix Sigma is not a business fad tied to a single method or strategy, but rather a flexible system for improved business leadership and performance.uIt is not about theory, it’s about action.15Passion + Execution = Fast and Lasting ResultsSix Sigma Focusu Delighting the customer through flawless executionu Rapid breakthrough improvementu Advanced breakthrough tools that worku Positive and deep culture changeu Real financial results that impact the bottom lineSigma is a statistical unit of measure that reflects process capability. The sigma scale of measure is perfectly correlated to such characteristics as defectsperunit, partsper million defective, and the probability of a failure/error(Distribution Shifted 177。Do we want to use 6Sigma in the same disciplined manner as we use our financial operating system?254。 Consistent view across management167。 Standard problem solving approaches and fact/data driven business decisions – like a disciplined financial operating systemBest Practice167。 6Sigma seen as primarily as a tool and not yet as a “way of doing business”O(jiān)bserved PracticeTop leadership needs clearly and openly confirm its strategic intent53謝謝觀看 /歡迎下載BY FAITH I MEAN A VISION OF GOOD ONE CHERISHES AND THE ENTHUSIASM THAT PUSHES ONE TO SEEK ITS FULFILLMENT REGARDLESS OF OBSTACLES. BY FAITH I BY FAITH。 Adoption based on interest of individual line managers – implies there is a choice to do it or not167。 Rewards and incentives are tied directly to 6Sigma bottom line results 167。Does the data driven stepbystep process show up in the way we address most issues and discussions?Required Mgt. Confirmation167。Is 6Sigma a strategic process for your business or is it just one of several?254。 )2 308,5373 66,8074 6,2105 2336 s PPMProcessCapabilityDefects per Million Opp.Six Sigma corresponds to parts per billion if process is centeredSix Sigma Goal3 Sigma 6 Sigma5 Sigma4 Sigma % % % %HistoricalCurrentIntermediateLongtermSigma LongTerm Yield StandardSix Sigma Performance Target.... To ProduceImproved Rolled Throughput Yield, Defects Per Unit, Defects Per Million OpportunityReduced Cost of Poor Quality (COPQ)Improved Capacity and ProductivityReduced Variation In Our Processes / Products$$’sA Problem Solving Methodology? Characterize? Optimize? BreakthroughUSLTLSLUSLTLSLTUSLLSLUSL’LSL’The StrategyCustomer Focused Both Internally ExternallyWhich Business Function Needs It?As long as there is a process that produces an output whether it isa manufactured product, data, an invoice, etc... we can apply the Six Sigma Breakthrough Strategy. For these processes to perform to a customer standard they require correct inputs!!!6 SigmaMethodsMFG..DESIGNSERVICEENGMAINT.ADMIN.QAPURCH.Data is derived from objects, situations, or phenomenon in the form of measurements. Data is used to classify, describe, improve, or control objects, situations, or phenomenon.1. We only use experience, not data.2. We collect data, but just look at the numbers.3. We group the data so as to form charts and graphs.4. We use census data with descriptive statistics.5. We use sample data with descriptive statistics.6. We use sample data with inferential statistics.Levels of Analysis: