【正文】 gersalesservice.Module WF – Work FlowQuiz TimeIs Industry solutions an SAP module like FI/CO/MM etc?True/FalsePP Supports procurement and InventoryFI Handles project budgeting and monitoringWF management is a support tool for all modulesQuiz TimeIs SAP Industry solutions a module like FI/CO/MM etc?NOTrue/FalsePP Supports procurement and Inventory (False – MM Supports these functions)FI Handles project budgeting and monitoring(False – PS handles these functions)WF management is a support tool for all modules(True)? Combinesmodulesfunctionality? Resultby(ICOE)IS – Industry SolutionsmySAP Industry Solutions (Some Examples)SAP for Aerospace DefenseSAP for Media SAP for AutomotiveSAP for Mill ProductsSAP for BankingSAP for Mining SAP for ChemicalsSAP for Oil Gas SAP for Consumer ProductsSAP for Pharmaceuticals SAP for Engineering, Construction Operations SAP for Professional ServicesSAP for Healthcare SAP for Public Sector SAP for High TechSAP for Retail SAP for Higher Education ResearchSAP for Service Providers SAP for Industrial Machinery ComponentsSAP for Telemunications SAP for InsuranceSAP for Utilities SAP Product Overview55Package 200 FICO InfosysEvolution of SAP productsR/3R/3Enterprise SAP NetWeavermySAP ERPSolutionsmySAP CRMmySAP SCMmySAP HRmySAP PLM………..mySAPBusinessSuiteWebof–Engine????EnterpriseselfEngineExchangeStrategic provide supplierbusinessyoubasesystemsplacesselectreliable?Requestauctions:andpress?ContractandquantityProcurement?Selfservice procurementwithout?Plandrivenpurchasestockintegratedprocurement:Supplierportaltodataconnectivity:connectXM_basedContent capability andcontenttocatalogdataandExtendedMarketprojects167。increasinglyheterogeneousexistingnewMustofthethroughplatformpeople,.NETadaptorsproducts,ofadaptability?IncreasebyServicestechnologiesAfullinteroperabilityTheSAPPowersreduceEnterprisebusinessDataBrokerBusinesscouplingSAPpackages167。TightOpen)Master Data Management167。Proxytools167。abilityscalable,existingtoolsets167。executeSAP Web Application Server167。directory167。andin(Crystal,toBusinesssolutionsSAP Enterprise Portal167。alignmentAccessJ2EE ABAPComposite Application FrameworkLife cycle ManagementSAP Mobile Infrastructure167。Intelligence KnowledgeflexibilitySAP NetWeaver The integration and application platform for lower TCOSAP NetWeaverPeople IntegrationApplication PlatformProcess IntegrationInformation IntegrationMultichannelArchitectureintegration167。solutionspartners167。foundationandchoiceanizationalIntegratesanprocessscalabilityprojectsIncrease pany performance?IncreaseISVJ2EEandintegrateonlyof(TCO)Integration is the Key ChallengeDocument MgmtMarket AnalysisSCMEsalesEprocurementPLMTechnical systemsTradingCall CenterERPReduce Complexity?totalprocessesMustMustLotsenvironmentsLongNetwork167。searchdatatoolsOCIProvidesinformation consolidate consolidation:exchangesupplierscapabilityorderstheirforportal:service procurement process to be managed online Key Components of mySAP SRM….Contd.?chainacrossgenerationEnablesthe within Enables?valueHelpscycletoolselectronicquotationuninterruptedtoidentifyexternalthetheevaluation: line based analytics:IntegratorKey Components of mySAP SRM?User??eMergeBugsInf.BuyerSCESupplierSRMmySAPInformation Integration( BI,MDM)Process Integration (XI)SAP NetWeavermy SAP Business SuitemySAP Solutions NetweavermySAP CRMmySAP SRMmySAP SCMmySAP PLMSAP NetweaverMy SAP Customer Relationship Management (CRM)62Package 200 FICO InfosysCRM Solution MapCRM – Holistic viewWhere does a CRM solution fit?WhoSales ServiceMarketing ExecutivesWhat ServiceTransactFulfillEngageWhich wayInter Mobile TelephonyHowOperational CollaborativeAnalyticalWorkplaceUse a CRM Solution to plete the CycleCRM Component Landscape OLTPR/3 SystemBWAPOMobile ClientsInter Portal UsersAs one big logical boxCRM SystemTelephoneCallers CRM Inter SalesB2C Scenario ConsumerBBP Scenario Business PartnerB2R Scenario ResellerIntersellingEnterpriseService module within CRM ? Service Planning? Proactively engage customers with the correct resources at the most beneficial times? Customer Care? Provide customer with 24/7 accessibility from all munication channels with precise and consistent informationon? Installed Base Management? Maintain an accurate, uptodate record of a customer’s products and installations to facilitate service and anticipate customer requirements Mobile Sales module within CRMSuite of tools tailored to the needs of the offline mobile sales forceProvides an integrated view of customers, prospects, products, services, petitors, activities, opportunities, quotations, orders, etc.Heavy crossreferencing for easy navigationFacilitates the sales process byEffectively managing customers and prospectsProviding appropriate customer, product and petitive informationDetermining product and pricing configurationsManaging sales projects across sales teamsGenerating presentation and proposalsQuiz TimeWhat is the latest version of mySAP CRMName the three service modules with in CRMQuiz TimeWhat is the latest version of mySAP CRM(Version )Name three service modules with in CRMService PlanningCustomer careInstalled base managementMy SAP Supplier Relationship Management (SRM)72Package 200 FICO InfosysSRM Solution MapKeyCenterstheadditionalR/3formailPO