internet時(shí)代企業(yè)能力的延伸--crm客戶關(guān)系管理-wenkub
2023-01-27 18:58:22 本頁面
【正文】 eting activities in a timely manner ? Marketing Encyclopedia （市場(chǎng)百科全書） – simplify gathering, publicizing and delivery of product and service content 銷售管理組件 ? iStore （網(wǎng)上商店） – enables easy creation, management and personalization of powerful Webbased stores in a secure and personalized environment ? iPay （網(wǎng)上支付） – provides plete electronic payment processing solution designed for application developers, systems integrators and enterprises that need to paymentenable new or existing applications 銷售管理組件 ? Sales Online （在線銷售管理） – B2B direct market sales force automation application which supports account and opportunity management, forecasting, quote generation, marketing encyclopedia integration, productivity tools (tasks, notes, calendar, etc.), and globalization support ? Telesales （電話銷售） – meets the needs of salespeople in a call center environment, including account, lead, opportunity and contact management, quote generation, and order creation 銷售管理組件 ? Mobile Field Sales （移動(dòng)現(xiàn)場(chǎng)銷售） – improves productivity by allowing salespeople to access sales information using mobile devices (Palm, laptop) ? Sales Compensation （傭金管理） – allows flexibility in pensation design and management – ensures timely and accurate pensation payments 銷售管理組件 ? Partner Relationship Management （合作伙伴管理） – mange all aspect of indirect channel from lead routing and sharing, channel opportunity management and forecast, to partner account and performance management ? Sales Intelligence （銷售智能） – enables senior executives, sales managers, and analysts to gain a realtime enterprise view of sales to help them meet quotas, assess current performance, and make continuous improvement 服務(wù)管理組件 ? Customer Intelligence （客戶智能） – view and analyze all customer interactions and transactions ? Customer Support （在線客戶服務(wù)） – manage customer interactions in a call center ? iSupport （網(wǎng)上支持） – online information portal to proactively provide customer account information and support in a selfservice environment 服務(wù)管理組件 ? Field Service （現(xiàn)場(chǎng)服務(wù)） – integrated platform for managing and dispatching field service operations – provides realtime access to information via mobile devices ? Scheduler （高級(jí)派工管理） – aligns service delivery with business objectives using a rulesbased optimizer 服務(wù)管理組件 ? Spares Management （備件管理） – inventory system to control spare parts in
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