【正文】 益相關(guān)方的需要和期望。s environment is everchanging and uncertain, and to achieve sustained success its topmanagement should ??have a longterm planning perspective, ??constantly monitor and regularly analyse the anization39。s strategy, ensuring that they are capable of responding quickly to changing circumstances, ??regularly assess pliance with current plans and procedures, and take appropriate corrective andpreventive actions, ??ensure that people in the anization have opportunities for learning for their own benefit, as well as for maintaining the vitality of the anization, and ?establish and maintain processes for innovation and continual improvement. JMMC 廣州簡捷企業(yè)管理顧問有限公司 高級認證咨詢師 包志勇 聯(lián)系電話： 13826038364 郵箱： 組織可以通過在一個較長的時間區(qū)間內(nèi)，通過平衡的方式，持續(xù) 實現(xiàn)其利益相關(guān)方的需求和期望來實現(xiàn)持續(xù)成功。 運用廣泛的手段，包括談判和調(diào)節(jié)去平衡那些來自利益相關(guān)方的經(jīng)?；ハ鄾_突的要求和期望 識別所有相關(guān)的短期和長期風險，并為組織建立全面的戰(zhàn)略去減低風險 預(yù)測 未來的資源需求（包括其所需要的權(quán)限） 確立組織實現(xiàn)戰(zhàn)略所需的過程，確保其能夠迅速起效去改變環(huán)境。s environment will be undergoing change continually, regardless of its size (large or small), its activities and products, or its type (for profit or notforprofit)。最高管理者 應(yīng)當 定期就組織的改變和創(chuàng)新做出決定，以保持和提升組織的業(yè)績。 5 Strategy and policy General To achieve sustained success, top management should establish and maintain a mission, a vision and values for the anization. These should be clearly understood, accepted and supported by people in the anization and, as appropriate, by other interested parties. NOTE In this International Standard, a “mission” is a description of why the anization exists, and a “vision” describes its desired state, . what the anization wants to be and how it wants to be seen by its interested parties. 5 戰(zhàn)略和政策 為獲得持續(xù)成功，最高管理者 應(yīng)當 為組織建立并保持一個使命、一個愿景和價值觀。 Strategy and policy formulation Top management should set out the anization39。 needs and expectations, the petitive situation, new technologies, political changes, economic forecasts, or sociological factors, ??identify and determine the needs and expectations of other interested parties, ??assess its current process capabilities and resources, ??identify future resource and technology needs, ??update its strategy and policies, and ??identify the outputs necessary to meet the needs and expectations of the interested parties. These processes should be established in a timely manner, with any necessary plans and resources being provided to support them. JMMC 廣州簡捷企業(yè)管理顧問有限公司 高級認證咨詢師 包志勇 聯(lián)系電話： 13826038364 郵箱： The formulation of an anization39。 為了建立， 采納 和 保持 一個有效的戰(zhàn)略和政策 ，組織應(yīng)當建立過程持續(xù)監(jiān)測并定期分析組織的環(huán)境，包括其顧客的需求和期望，競爭形勢，新技術(shù)，政策變化，經(jīng)濟前景或者社會學(xué)因素 。 注：戰(zhàn)略是指實現(xiàn)目標，特別是長期目標所需的計劃或者方法的有機結(jié)合體。s current performance and the rootcauses of problems in the past, in order to avoid their recurrence,?keeping interested parties informed, gaining their mitment, keeping them aware of progress against plans, and obtaining feedback and ideas for improvement from them, ??reviewing the management system and its processes, and updating them as necessary, ??monitoring, measuring, analysing, reviewing and reporting, ??providing any required resources, including those for improvement, innovation and learning, ??the development, updating and acplishment of its objectives, including defining timeframes for their achievement, and ?ensuring that the results are consistent with the strategy. 為確保過程和方法是充分的有效的，組織應(yīng)執(zhí)行活動以預(yù)測那些來自利益相關(guān)方的不同需求和期望帶來的任何JMMC 廣州簡捷企業(yè)管理顧問有限公司 高級認證咨詢師 包志勇 聯(lián)系電話： 13826038364 郵箱： 可能的沖突。 Deployment To deploy its strategy and policies, the anization should identify the relationships between its processes. A description of the sequence and interaction of the processes can assist review activities by ??showing the relationship between anizational structures, systems and processes, ??identifying potential problems in the interactions between processes, ??providing a means for prioritizing improvement and other change initiatives, and ??providing a framework for setting, aligning and deploying objectives to all relevant levels of the anization. 為了部署其戰(zhàn)略和政策，組織應(yīng)當 識別其 內(nèi)部過程的關(guān)系，對內(nèi)部過程的順序和相互作用的描述可以協(xié)助對活動的評審，通過： 顯示組織結(jié)構(gòu)、系統(tǒng)和過程之間的聯(lián)系 識別過程相互作用中存在的潛在問題 提供優(yōu)先發(fā)展和其他改革措施的方法 為在組織各個層級上建立調(diào)整部署目標提供框架 Strategy and policy munication The effective munication of the strategy and policies is essential to the sustained success of the anization. Such munication should be meaningful, timely and continual. Communication should also include a feedback mechanism, a review cycle and should incorporate provisions to proactively address changes in the anization39。溝通應(yīng)當包括反饋機制、周期性的自檢，與組織積極解決環(huán)境變化相結(jié)合。s policies and methods for resource management should be consistent with its strategy. To ensure that resources (such as equipment, facilities, materials, energy, knowledge, finance and people) are used effectively and efficiently, it is necessary to have processes in place to provide, allocate, monitor, evaluate, optimize, maintain and protect those resources. To ensure the availability of the resources for future activities, the anization should identify and assess the risks of potential scarcity, and continually monitor current use of resources to find opportunities for improvement of their use. In parallel, research for new resources, optimized processes and new technologies JMMC 廣州簡捷企業(yè)管理顧問有限公司 高級認證咨詢師 包志勇 聯(lián)系電話： 13826038364 郵箱： should take place. The anization should periodically review the availability and suitability of the identified resources, including outsourced resources, and take action as necessary. The results of these reviews should also be used as inputs into the anization39。為確保獲得未來活動所需的資源，組織應(yīng)識別和評估潛在缺乏的風險，持續(xù)監(jiān)測資源當前使用的情況，尋找改進資源利用的機會。 Financial resources Top management should determine the anization39。組織應(yīng)建立并保持過程以監(jiān)視、控制、報告與組織目標相關(guān)的財務(wù)資源的有效分配和有效使用。內(nèi)部的例子包括減少過程、減少次品、減少原料和時間的浪費。s objective