ts16949客戶抱怨處理程序(中英文)-wenkub
2022-11-13 14:16:13 本頁面
【正文】 細情況，根據客戶投訴的實際內容，核查是否為客戶原因還是本 公司原因造成，再檢查生產現(xiàn)狀是否有同樣的問題。 Handle customer plaint properly to ensure total customer satisfaction and continuous improvement. 范圍 Scope: 己完成交貨手續(xù)之本公司產品，遭受客戶因質量不符或不適用之抱怨，以及客戶要求改善而未如期處理之事項。 Apply to customer plaint for delivery quality failure and untimely customer site support. 定義 Definitions PM：項目經理 Program Manager. PA：項目助理 Program Assistant. QE：品質工程師 Quality Engineer ME：制程工程師 Manufacturing Engineer 職責 Responsibility: QE 負責受理客戶投訴，分析，驗證并回復客戶采取的糾正預防措施。 Upon receiving customer plaint, PM/PA/QE should ask customer to provide more details then investigate this issue was caused by . process or customer line, and check whether the same problem exists in existing production. QE 對客戶投訴之有關部門或工作崗位進行調查或作有關原因分析，如有需要時，需準備相關數據﹑產品，召集相關人員召開會議，必要時，會議需記錄。 the other is whether FP has delivered the same defective product to customer. 應根據實際原因采取相應的處理措施。若有同批的產品或同類的產品出至客戶，則 PM/PA/QE 同客戶取得聯(lián)系 ，并協(xié)助客戶一起解決。 Take corresponding actions according to actual causes. If there are the defective products caused by the same cause in the warehouse 德信誠培訓網 更多免費資料下載請進： 好好學習社區(qū) and workshop, QC needs to mark the NG parts status. Warehouse or workshop need to segregate NG parts. If it was caused by mold problem, the semifinished goods and finished good on this mold should be taken actions. If any plaint from customer was caused by the activities outside the anization such as forwarders, then QE shall send the 8D CARQFQC022 or customer supplied form to the department head in charge of the outside anization such as a forwarders to handle and f
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