【正文】 會(huì)所簡(jiǎn)介某別墅會(huì)所業(yè)主的休閑娛樂需要，會(huì)所建筑風(fēng)格洋溢著中國風(fēng)情，高級(jí)的配套設(shè)施及各種文化、時(shí)尚活動(dòng)，使會(huì)所成為真正的休閑文化驛站。 Geography also plays a part in making dialects. Some people who live in the mountains of the eastern USA speak with an older kind of English dialect. When Americans moved from one place to another, they took their dialects with them. So people from the mountains in the southeastern USA speak with almost the same dialects as people in the northwestern USA. The USA is a large country in which many different dialects are spoken. Although many Americans move a lot, they still recognize and understand each other’s dialects. So why has English changed over time? Actually all languages change and develop when cultures meet and municate with each other. At first the English spoken in England between about AD 450 and 1150 was very different the English spoken today. It was based more on German than the English we speak at present. Then gradually between about AD800 to 1150, English became less like germen because those who ruled England spoke first Danish and later French. These new settlers enriched the English language and especially its vocabulary. So by the 1600’s Shakespeare was able to make use of a wider vocabulary than ever before. In 1620 some British settlers moved to American. Later in the 18th century some British people were taken to Australia too. English began to be spoken in both countries. Native English speakers can understand each other even if they don39。FRIENDSHIP IN HAWAIIFriday, 10 July 1942…Sadly…I am only able to look at nature through dirty curtains hanging before very dusty windows. it’s no pleasure looking through these any longer because nature is one thing that really must be experienced.Dear Kitty,Do you want a friend whom you could tell everything to, like your deepest feelings and thoughts? Or are you afraid that your friend would laugh at you, or would not understand what you are going through? Anne Frank wanted the first kind, so she made her best friend.必修一 Anne lived in Amsterdam in Netherlands during Would WarⅡ.Her family was Jewish so they had to hide or they would be caught by the German Nazi .She and her family hid away for nearly twentyfive months before they were discovered. During that time the only true friend was her diary. She said ,”I don’t want to set down a series of facts in a diary as most people do ,but I want this diary itself to be my friend, and I shall call my friend Kitty .”Now read how she felt after being in the hiding place since July 1942.I wonder if it’s because I haven’t been able to be outdoors for so long that I’ve grown so crazy about everything to do with nature. I can well remember that there was a time when a deep blue sky, the song of the birds, moonlight and flowers could never have kept me spellbound. That’s changed since I was here.Your,When we arrived at Prinsengracht, we went quickly upstairs and the hiding place. We closed the door behind us and we were alone. Margot had e faster on her bicycle and already waiting for us. All the rooms were full of boxes. They lay on the floor and the beds. The little room was filled with bedclothes. We had to start clearing up at once, if we wished to sleep in fortable beds that night. Mummy and Margot were not able to help. They were tired and lay down on their beds. But Daddy and I, the two “helper” of the family, started at once.Every culture has its own ways to show friendship. On the islands of Hawaii, friendship is part of the “aloha spirit”. In the language of the Hawaiians who first settled the islands long ago, aloha had a very special meaning. That is “to be with happiness”.Unit 2t speak the same kind of English. Look at this kind of example: Finally by the 19th century the language was settled. At that time two big changes in English spelling happened: first Samuel Johnson wrote his dictionary and later Noah Webster wrote The American Dictionary of the English Language. The latter gave a separate identity to American English spelling.STANDARD ENGLISH AND DIALECTS二、實(shí)施五星級(jí)酒店式會(huì)所管理“五星級(jí)酒店”是國家旅游局對(duì)國內(nèi)旅游酒店星級(jí)評(píng)定的最高級(jí)別。酒店管理和會(huì)所管理二者之間，在服務(wù)管理內(nèi)容、企業(yè)經(jīng)營目標(biāo)上極為相似。某別墅內(nèi)有175棟別墅，消費(fèi)群體大、素質(zhì)高，且均為高收入階層，具有極強(qiáng)的消費(fèi)能力。 第三節(jié) 會(huì)所管理運(yùn)作模式探索一、會(huì)所服務(wù)項(xiàng)目的設(shè)置會(huì)所行業(yè)時(shí)代性和潮流性極強(qiáng)，經(jīng)營能否成功，在很大程度上取決于投資者的項(xiàng)目決策。會(huì)所目前服務(wù)項(xiàng)目設(shè)置：游泳池、乒乓球館、中餐廳、西餐酒吧、咖啡廳、臺(tái)球室、多功能廳、棋牌室、健身房、壁球室等。會(huì)所硬件建設(shè)完畢后，在統(tǒng)一風(fēng)格、統(tǒng)一布局、統(tǒng)一配置基礎(chǔ)設(shè)施的前提下，將各項(xiàng)目分別承包給他人經(jīng)營； 評(píng)價(jià)：有利于投資回收，但對(duì)社區(qū)建設(shè)影響較大。會(huì)所經(jīng)營的最大成本控制，可以依托于管理處維修、保潔等資源，可以有效節(jié)約成本。③、當(dāng)B類貴賓金卡持有人入會(huì)所消費(fèi)時(shí)，應(yīng)主動(dòng)出示該卡，并享受相應(yīng)優(yōu)惠政策；④、如B類貴賓金卡持有人在會(huì)所長期消費(fèi)額度巨大，可申請(qǐng)A類貴賓金卡；優(yōu)惠政策范圍：會(huì)所所有服務(wù)項(xiàng)目；優(yōu)惠方式：折扣、免費(fèi)、附送、包價(jià)、營銷組合等?？刁w部 康體部：提供各項(xiàng)休閑體育活動(dòng)；開展體育競(jìng)技、游戲活動(dòng)；舉辦各類體育活動(dòng)培訓(xùn)班；醫(yī)療保健服務(wù)，如針炙按摩、專家診療等；美容形象設(shè)計(jì)。會(huì)所服務(wù)質(zhì)量管理①、制定服務(wù)質(zhì)量標(biāo)準(zhǔn)：服務(wù)質(zhì)量標(biāo)準(zhǔn)是崗位服務(wù)人員的服務(wù)工作所產(chǎn)生的服務(wù)效果及服務(wù)效率的要求。服務(wù)效率要求：a、進(jìn)行服務(wù)質(zhì)量控制的培訓(xùn)；b、以既定服務(wù)規(guī)程和質(zhì)量標(biāo)