【正文】 ........................12探索創(chuàng)新能力優(yōu)勢(shì) .........................................................................................13人才培訓(xùn)機(jī)制優(yōu)勢(shì) .........................................................................................13溝通能力優(yōu)勢(shì) .................................................................................................14三、服務(wù)承諾 ..........................................................................................................14總體承諾 .........................................................................................................14具體承諾 .........................................................................................................15第三章 人力資源管理 ............................................................................................17一、長(zhǎng)城國(guó)際廣場(chǎng)物業(yè)辦組織構(gòu)架 ......................................................................17二、擬配置崗位人員要求 ......................................................................................17物業(yè)辦主任 .....................................................................................................172 / 76部門主管 .........................................................................................................18綠化技師、設(shè)備技工 .....................................................................................18各崗位員工 .....................................................................................................18三、崗位職責(zé) ..........................................................................................................19物業(yè)辦主任 .....................................................................................................19客服部 .............................................................................................................20維保部 .............................................................................................................20護(hù)衛(wèi)部 .............................................................................................................21四、員工培訓(xùn)管理 ..................................................................................................22培訓(xùn)承諾 .........................................................................................................22新員工培訓(xùn)計(jì)劃 .............................................................................................22日常培訓(xùn) .........................................................................................................26特別培訓(xùn) .........................................................................................................26培訓(xùn)管理規(guī)定 .................................................................................................26第四章 物業(yè)管理早期介入 ......................................................................................28一、早期介入人員 ..................................................................................................28物業(yè)早期介入人員應(yīng)具備條件 .....................................................................28對(duì)介入人員的要求 .........................................................................................28二、物業(yè)早期介入工作流程 ..................................................................................29三、物業(yè)早期介入工作內(nèi)容 ..................................................................................30對(duì)在建房屋進(jìn)行實(shí)地考察 .............................................................................30獲取房屋銷售、交付及準(zhǔn)業(yè)主信息 .............................................................30獲取建筑各類圖紙、指標(biāo)、工期信息 .........................................................30了解實(shí)際建筑情況 .........................................................................................31提交協(xié)調(diào)報(bào)告和整改建議 .............................................................................31參加建筑竣工驗(yàn)收工作 .................................................................................32對(duì)房屋及附屬設(shè)備設(shè)施進(jìn)行清查 .................................................................32參與制定物業(yè)管理方案 .................................................................................32四、早期介入的意義與優(yōu)勢(shì) ..................................................................................33早期介入的意義 .............................................................................................33早期介入的優(yōu)勢(shì) .............................................................................................33第五章 物業(yè)交付（入伙）管理 ................................................................................34一、房屋交付流程 ..................................................................................................34二、業(yè)主入伙作業(yè)指導(dǎo) ..........................................................................................35入住的準(zhǔn)備工作 .............................................................................................35入住手續(xù)辦理 .................................................................................................36房屋驗(yàn)收 .........................................................................................................373 / 76發(fā)放鑰匙 .........................................................................................................37簽署《業(yè)主公約》和《消防安全責(zé)任書(shū)》 .................................................37資料發(fā)放 .........................................................................................................38三、房屋裝飾裝修管理 ..........................................................................................38裝修管理規(guī)定 .................................................................................................38裝修登記申請(qǐng) .................................................................................................39第六章 安全秩序與消防管理 ..................................................................................41一、護(hù)衛(wèi)管理 ..........................................................................................................41安全與秩序維護(hù)目標(biāo) .....................................................................................41值班（總控、監(jiān)控）室工作內(nèi)容 ....................................