【正文】 ..................................................7【保安職責(zé)】 ...................................................................................................................................7第二章 工作流程規(guī)定 ......................................................................................................................8一、店長日工作流程 ........................................................................................................................8【店長日工作流程圖】 ...................................................................................................................8二、領(lǐng)班日工作流程 ........................................................................................................................9【領(lǐng)班工作流程圖】 .......................................................................................................................9【領(lǐng)班日工作流程】 .......................................................................................................................9三、營業(yè)員日工作流程 ..................................................................................................................10【營業(yè)員日工作流程圖】 .............................................................................................................10【營業(yè)員日工作流程】 .................................................................................................................11第三章、店面管理制度 .....................................................................................................................12一、人力資源管理 ..........................................................................................................................12【員工聘用細(xì)則】 .........................................................................................................................12【工資與提成規(guī)定】 .....................................................................................................................12二、考勤制度 ..................................................................................................................................13三、店面標(biāo)準(zhǔn)會(huì)議制度 ..................................................................................................................13【晨會(huì)召開內(nèi)容】 .........................................................................................................................14【周/月會(huì)內(nèi)容】 ............................................................................................................................14四、排班制度 ..................................................................................................................................15五、交接班制度 ..............................................................................................................................15六、營業(yè)現(xiàn)場(chǎng)管理制度 ..................................................................................................................16【電視廣播管理制度】 .................................................................................................................163【店長非銷售狀態(tài)下的工作】 .....................................................................................................16【營業(yè)員非銷售狀態(tài)下的工作】 .................................................................................................17七、工作管理規(guī)定 ..........................................................................................................................17【商品丟失】 .................................................................................................................................17【盤存制度】 .................................................................................................................................18【獎(jiǎng)懲規(guī)定】 .................................................................................................................................18第四章 銷售管理制度 ..................................................................................................................21一、顧客接待制度 ..........................................................................................................................21二、柜臺(tái)銷售折扣管理規(guī)定 ..........................................................................................................22三、促銷管理規(guī)定 ..........................................................................................................................22四、收銀管