無錫某酒店前臺員工培訓資料9-wenkub
2023-04-16 23:51:36 本頁面
【正文】 合客人需求的客房To provide acmodation that meets customer requirements賓客期望Guest expectation工作職責What to do?工作標準Standard of Performance房間情況與登記時相符并/或符合其個人需求To be given an acmodation consistent with the registration and/or that meets personal requirements受到高效的入住服務(wù)To receive efficient registration service順利進入房間To access room easily察看屏幕View the screen做記錄并行動Take note and action察看當前房間情況View current rooms為早到客人排房Prioritize early arrivals and allocate rooms accordingly.與客房部協(xié)調(diào)Coordinate with housekeeping.Look at all arrivals Guest Profiles, History and remarks. 做記錄并付諸行動Take note and action: 特殊需求 Special needs. 蜜月、結(jié)婚紀念、生日 Honeymooners, Wedding Anniversaries, Birthdays.
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