【正文】 第一篇：2014考研英語：應用文寫作之投訴信2014考研英語寫作：應用文寫作之投訴信大綱對應用文寫作的評價目標是：考生應能根據所設情景，寫出不同類型的應用文，包括私人和公務信函、備忘錄、摘要、報告等。寫作時。考生應能：1）做到語法、拼寫、標點正確、用詞恰當； 2）遵循文章的特定問題格式；3）合理組織文章結構，使其內容統(tǒng)一、連貫； 4）根據寫作目的和特定讀者，選用恰當語域。投訴信是因為對服務、商品等不滿而向諸如商店、廠家、消費者協會等相關負責機構寫的信件。寫此類信件時候，應注意寫信的目的不僅僅是表示不滿，更重要的是讓對方了解并解決你所遇到的問題。因此投訴信的內容可包括：（詳細見寫作160篇132頁）1)反映問題。比如應具體說明什么質量問題，并提供確切的發(fā)票，問題的內容要明確而具體。2)說明由此問題所帶來的不便、比如時間或精神上的損失等，內容要實事求是。3)提出解決方案，賠償方法和方式等，所提出的要求要合理。4)結尾既要提出希望，比如要求對方盡快解決問題，同時又要為對方做出的努力表示感謝，這樣對方才可能以積極的態(tài)度處理并解決你的問題。投訴信的語氣要堅決，但注意禮貌用詞，不宜過分尖銳，敘述問題時用過去時態(tài)。其常用套語有：引言：I am returning...which Ibought from your store in...(time).Imust plain about...發(fā)展：This has put us to great , Iam returning...and would greatly appreciate if you could replace ：We hope that you will understand our expectation of the pensation for our damaged be grateful if this matter would have your immediate been given your excellent reputation, Iam sure you will do everything possible to...范例：Directions:You bought a pair of tennis bats(item 6542951)from you received them, you found they were used with dirt all over around and a small tear in the a letter to the customer service manager of the store to1)tell him about the used bats 2)ask for a refundDear Sir or Madam:I have recently ordered a new pair of tennis bats(item 6542951)from your website on June received the order on June , when I opened it I saw that the bats were had dirt all over around and there was a small tear in the order number is resolve the problem, I would like you to credit my account for the amount charged for my bats, I have already went out and bought a new pair at my local sporting goods store so sending another would result in me having two pairs of the same you for taking the time to read this have been a satisfied customer of your pany for many years and this is the first time I have encountered a you need to contact me, you can reach me at(555)，Li Ming最后，希望考生都能夠掌握投訴信的寫作方法，進入理想的學府。祝大家考研成功！第二篇：考研英語應用文寫作之投訴信考研英語應用文寫作之投訴信在考研英語中一類公認的比較容易得分的題型大概非作文的(2)我們深知你們并不經常出錯，但我們希望能確保這類差錯不再發(fā)生。We know that you are not generally careless, but we should like your assurance that this will not happen again.(3)我必須正告貴方，除非對目前狀況采取措施，否則我將被迫訴諸法律。I must warn you that unless you do something about the situation, I will beforced to take legal action.(4)坦率地所，我不再準備忍受這種狀況。Frankly, I am not prepared to put up with the situation any more.(5)如果您能盡快調查此事，我將不勝感激。期待您盡快回復。I would be very grateful if you could look into the matter as soon as I am looking forward to an early ，同學們可以嘗試練習整篇文章了，例如：Directions: For this part, you are allowed 30 minutes to write a position on the topic A Letter to the University President about the Library S