【正文】
CIO的旁觀者 《 IT經(jīng)理世界》執(zhí)行總編 劉湘明 咨詢公司會(huì)這樣說 Stubborn Degree of IT Change Too aggressive Appropriate ++__+_O p t i m i z a t i o nM i n i m i z a t i o nM a x i m i z a t i o nC o s tR i s kV a l u eCIO會(huì)說些什么(公開場合) Process Flowchart Process: Product: Process Customer: Work Process Form Customer Valid Requirements: Process Owner: Sponsor: Oute Quality Indicator(s): Process and/or Quality Indicators Checking Misc. Information Process. Control Charts Oute Quality Indicator Charts Control Limits Specs/ Targets Checking Item What To Check Fre quency When To Check Respon sibility Who Checks Contingency Plan Action Req39。d for Exception Include: Abbreviations Procedures Remarks,etc Rev Date Revision Description By Appr Mama Mia39。s Pizza Delivery Process Delivered Pizza in a Box Person Ordering Pizza Speedy delivery (Q1)。 Hot pizza (Q2) Mario Mama Mia Q1 = Time from order to delivery. Q2 = Time from oven to delivery P1= Distance from pizza area P2= Time from order to cook P3= Time from. cook to oven P4= Time from oven to box P5= Yes or No Q1= Time from order to delivery Q2= Time from oven to delivery 7 miles 3 min. 5 min. 2 min. Yes 30 min. 10 min. Nearest 1/4 mile T2 T1 T3 T2 T5 T4 Know where address is T6 T1 T6 T4 Daily (all pizzas delivered) Daily (all pizzas delivered) Daily (all pizzas delivered) Daily (all pizzas delivered) Daily (all. pizzas delivered) Daily (all pizzas delivered)