【正文】 ERP實施方法論匯集 曹曉東 20230406 德勤 ERP實施方法論 范圍與計劃 目標確定 設計 系統(tǒng)配置 測試與交付 項 目 管 理 領 導 變 革 培 訓 和 文 檔 信 息 技 術 流 程 與 系 統(tǒng) 集 成 確 定 指 標 核心 系統(tǒng)項目分為 5個階段和 6個軌道 : Testing and Delivery Configuration Redesign 流 程 重 組 范圍與 計劃 目標確定 流程設計 系統(tǒng)配置 測試與 交付 德勤 ERP實施方法 我們可以提供完整的、多方面的服務以及德勤所特有的工具來為客戶 的ERP工程 提供強有力的支持 行業(yè)藍本 TM 優(yōu)秀實例知識庫 k et Pr o d u cts /S er vi cesn aly ze the M arketi n g E n vi ron m en tB est P r act i ce s C h ann e l B u si n es s M od elw e e n ax p a n s io nm e r l o y a lty? By d e p lo y in g E x c h a n g e A p p lic a ti o n s “V a lE x ” p ro d u c t, Fe d e ra lE x p re s s w a s a b le t o co m p a re a cu s to m e rs ’ cu rr e n t s h ip p in gw ith F e d e ra l E x p re s s v e rs u s t h e ir o v e ra ll sh ip p in gre q u ire m e n ts. B y u n d e rs ta n d th e ir c u s to m e rs ’ n e e d s ,Fe d e ra l E x p re s s i s a b le t o e x p a n d t h e ir s e rv ic e s t o m e e tm o re o f t h e ir c u s to m e rs ’ sh ip p in g re q u ire m e n ts. (2 )A ll B u s in e s s t o B u s in e s sB u s in e s s t o C o n s u m e re c o m in ga b le sa ri a t io n s ,c t iv it y? T h e u s e o f m a r k e ti n g d a ta b a s e s t o sto re d a ta is e n h a n c e db y in t e ra c ti v e t o o ls t h a t a llo w r e a l t im e i n t e ra c ti o n a n dm a n ip u la t io n b y n o n te c h n ic a l m a r k e ti n g p e rs o n n e l. T h e s ep ro d u c ts a llo w m a r k e t s e g m e n ts to b e q u ic k ly i d e n t if ie d a n da n a ly z e d t o d e t e rm in e t h e p r e f e re n c e s o f v a ri o u s cu s to m e rg ro u p s . (3 )A ll B u s in e s s t o B u s in e s sB u s in e s s t o C o n s u m e rd in go m o ti o na rk e t? M o d e lin g co m p e ti t o r P L t o d e te rm in e su s ta in a b ilit y o fc u rr e n t a c ti v iti e s a n d a s s e s s t h e co m p e ti ti v e t h re a t (1 )A ll B u s in e s s t o B u s in e s sB u s in e s s t o C o n s u m e r方法論 Discovery Planning Implementation Program Management Information Technology Change Leadership Transformation Area Process Information Management Prototype 1 Prototype 2 Prototype… Design and Develop Pilot Implement Rel ease I Release II Release ... Select Software Conduct Visioning and Planning Monitor and Improve 解決方案中心 Inter Browser Back Office eCommerce Server Call Center Field Sales Legacy Systems CTI ACD/IVR Middleware 價值藍本 TM 診斷工具 Who are our most valuable segments and how should we market, sell, and service to each? What do my customers value? How do I build loyalty in my customers? Is it worth the effort? What processes, technologies, and data do we need to deliver value to our customers? How do we leverage our operations to build customer relationships? How do we build a seamless experience across channels? Strategy Operations Mind Set Do we build relationships rather than just transact business? Do we look to collaborate with our customers? Does each part of our anization understand and respond to our most valuable customers? 擁有 被 證明有效的 ERP方法論 德勤咨詢公司提供的高科技制造行業(yè)的標準 藍本 KM a r k e t P r o d u c t s a n d S e r v ic e sK 0 1 0P l a n a n d C o n d u c tR e s e a r c hK 0 2 0C o n d u c t M a r k e tA n a l y s i sK 0 3 0C o n d u c tC o m p e t i t o rA n a l y s i sK 0 4 0D e f i n e C a t e g o r i e sK 0 5 0I d e n t i f y C u s t o m e ro r M a r k e tS e g m e n t sK 0 6 0P e r f o r m I n t e r n a lA s s e s s m e n tK 0 7 0I d e n t i f y M a r k e t i n gO p p o r t u n i t i e sK 0 9 0D e v e l o p P r o d u c tL i f e C y c l e a n dG l o b a l S t r a t e g i e sK 1 0 0D e v e l o pP o s i t i o n i n g f o rP r o d u c t s a n dS e r v i c e sK 1 1 0D e s i g n a n dD e v e l o p P r i c i n gS tr a t e g yK 1 3 0D e s i g n a n dD e v e l o