【正文】 Human Resource Management Part 3: Training and Development Power Point by Cheng Chiang (Johnnie) Chen DaYeh University Chapter 5 Training and Developing Employees ? Human resource management (HRM): The management function that is concerned with getting, training, motivating, and keeping petent employees. ? 對組織內人力資源的管理，一般指企業(yè)內所有人力資源的取得，運用和維護等過程。 Managers and the Human Resource Management Process Personnel management VS. Human resource management ? 人事管理 – 被動、消極 – 偏重日常事務的執(zhí)行、缺乏規(guī)劃 – 滿足組織利益與工作要求為目標 – 獨立於其他企業(yè)功能 – 一般人事流程的管理 – 訓練以工作技能為主 – 將人士支出視為不可避免的費用 ? 人力資源管理 – 主動、積極 – 具有長期導向之規(guī)劃 – 尋求組織與員工工作均衡 – 與企業(yè)功能緊密結合 – 兼具組織發(fā)展 (OD)的功能 – 強調人力資源發(fā)展 – 將人力資源視為企業(yè)的長期投資 Human Resource Management Process Human Resource Planning Recruitment or Downsizing Selection of Employees Orientation Training and Development Performance Appraisals Safety and Health Compensation and Benefits Competent HighPerforming Workers The Strategic HRM Process Safety and health Compensation and benefits Performance appraisals Identification and selection of petent employees Adapted and petent employees with uptodate skills, knowledge, and abilities Competent and highperforming employees who are capable of sustaining high performance over the long term Training and development Strategic human resource planning Recruitment and downsizing Selection Orientation Unions Reengineering Globalization Diversity Environment Downsizing Restructuring Legislation 人力資源管理程序 ? 圖 61 The Legal Environment of HRM Affirmative Action Employment Training Retention Human Resource Planning Making a Future Assessment Making a Current Assessment Designing a Future Program Employment planning ? Human resource inventory report: A report listing the name, education, training, prior employer, languages spoken, and the like of each employee in the anization. ? Job analysis: An assessment of the kinds of skills, knowledge, and abilities needed to successfully perform each job in an anization決定工作職責與性質 . ? Job description(工作說明書 ): A written statement of what a job holder does, how it is done, and why it is done說明工作內容及方法 . ? Job specification(工作規(guī)範 ): A statement of the minimum acceptable qualifications that an incumbent must possess to perform a give job successfully 說明擔任此工作的人所需要的資格與條件 Popular Job Analysis Methods Traditional Recruiting Sources Internal Searches Employee Referrals Employee Leasing Temp Services Employment Agencies Advertisements School Placement Recruitment and selection ? Recruitment: The process of locating, identifying, and attracting capable applicants. ? Selection process: The process of screening job applicants to ensure that the most appropriate candidates are hired. ? Reliability: The degree to which a selection device measures the same thing consistently. ? Validity: The proven relationship between a selection device and some relevant criterion. ? Performancesimulation tests: Selection devices that are based on actual job behaviors。 work sampling and assessment centers. Reject Error Correct Decision Accept Error Correct Decision Selection Decision Accept Reject Successful Unsuccessful Later Job Performance Selection Decision Outes Selection Devices Performance Simulations Written Tests Firing Layoffs and Attrition Transfers Reduced Workweeks Job Sharing Early Retirements Downsizing Options The Effectiveness of Interviews ? Prior knowledge about an applicant ? Attitude of the interviewer ? The order of the interview