【正文】
來自 Introduction on ISO 9000 Series StandardsWhat is ISO?n International Organization for Standardizationn Worldwide federation of national standards bodiesn Nongovernmental anizationn Established in 1947ISO: Management System Standardsn Two “Management System” standards: q ISO 9000 – Quality q ISO 14000 – Environmentaln Provide model for setting up operating management systemn Built on firm foundation of stateoftheart practicesISO 9000 Family Standards: 2023n ISO 9000:QMS Fundamentals and Vocabularyn ISO 9001:QMS Requirements n ISO 9004: QMS Guidelines for Performance Improvementsn ISO 19011:Guidelines for QMS EMS Audit ISO 9000 Registrations WorldwideISO 9000 Family Standards: 2023n Eight QM principlesn What is the most important principle?n And why?Processbased QMS modelContinual improvementCustomer(and other interested party)RequirementsCustomer (and other interested party)SatisfactionManagement ResponsibilityResource ManagementProductRealizationMeasurement,Analysis ImprovementProductOutputInput圖釋Valueadded activities Information flowMajor contents of ISO 9001: 2023n 4 Quality Management System216。 General Requirements216。 Documentation Requirements 252。 General 252。 Quality Manual252。 Control of Documents252。 Control of RecordsMajor contents of ISO 9001: 2023n 5 Management Responsibility 216。 Management Commitment 216。 Customer Focus216。 Quality Policy 216。 Planning 252。 Quality Objectives 252。 Quality management system planningMajor contents of ISO 9001: 2023n 5 Management Responsibility 216。 Responsibility Authority and Communication252。 Responsibility and Authority252。 Management Representative252。 Internal munication216。 Management Review 252。 General 252。 Review inputs 252。 Review outputs Major contents of ISO 9001: 2023n 6 Resource Management 216。 Provision of Resources 216。 Human Resources