【正文】
建立戰(zhàn)略中心型組織 卡普蘭 絕對原創(chuàng),包括戰(zhàn)略地圖,請朋友自己翻譯吧,就此還學學外語,要不忘光了! Building StrategyFocused Organizations with the Balanced Scorecard Dr. Robert S. Kaplan Marvin Bower Professor of Leadership Development HARVARD BUSINESS SCHOOL Chairman BALANCED SCORECARD COLLABORATIVE How Do We Integrate Human Capital to Organizational Strategy? Financial Perspective Customer Perspective Internal Perspective Learning Growth Perspective Strategic Competencies Strategic Technologies Climate for Action ? Roles ? Skills ? Applications ? Infrastructure Leadership Teamwork Alignment Culture ALIGNMENT Operational Excellence Innovation Customer Management Productivity Growth Sustained Shareholder Value Price / Quality Financial Advisor Integrated Offering Trusted Brand Understand Customer Segments Develop New Products CrossSell the Product Line Shift to Appropriate Channel Minimize Problems Provide Rapid Response Customer Value Proposition Responsible Citizen Diverse Work Force The Strategy Map Provides the Point of Reference for Assessing Strategic Readiness A Fin a n c ia lP e r s p e c t iv eC u s t o me rP e r s p e c t iv eI n t e r n a lP e r s p e c t iv eL e a r n in g G r o w t hP e r s p e c t iv eL o n g Te r mS h a r e h o ld e r V a lu eRe v e n u e G r o w t h P r o d u c t iv i t yI n nov ati v eP r od uc tK n ow l ed ge ab l eP a rtn erR el i a bl eD el i v er yV a l u e fo rMone yO pti m al S t affi ngS c he du l esD i v e rseW or k for c eHu m a n C a p i t a lT e ch n o lo g yT e c h n o l o g yPa rt n e rs h i pI n t e rn a lPr o d u c tDe v e l o p m e n tSo l u t i o nSe l l i n gRe l a t i o n s