某著名hr咨詢公司的績效管理方法論(英文)(已修改)
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【正文】 Performance Management A Guide to Consulting June 2023 (海量營銷管理培訓(xùn)資料下載 ) Discussion Objectives ? Provide an overview of current thinking and trends ? Discuss what PM consulting is all about ? Review “what works and what doesn’t” ? Share Best Practices research ? Review some of the basic planning and project steps (海量營銷管理培訓(xùn)資料下載 ) Group Discussion Answer the following questions: 1. What is performance management? Why do panies have this process? 2. Why doesn’t it work so well? What makes it so difficult? (海量營銷管理培訓(xùn)資料下載 ) Performance Management ? Translates business vision and strategy in an actionable way by cascading goals throughout the anization ? Measures both what is done and how it is done ? Aligns ? Department goals with strategic business objectives ? Aligns individuals with the broader anizational/ team context ? Ensures the closest “l(fā)ine of sight” possible Source: Watson Wyatt Best Practices in Performance Management (海量營銷管理培訓(xùn)資料下載 ) Performance Consulting 1. Total Organization ? Cascading and Alignment ? Stakeholder Metrics 2. Employee Review Process ? Engagement and Accountability ? Growth and Achievements Two dimensions: (海量營銷管理培訓(xùn)資料下載 ) Performance Consulting Total Organization Performance ? Cascading and Alignment ? Stakeholder Metrics (海量營銷管理培訓(xùn)資料下載 ) The Key Questions of Business Planning = Why does the pany exist? = Where is it going? ? Size ? Sales ? Markets ? Locations ? Products ? Competitive Challenges ? SBU Linkages = How will it get done? ? Values and Operating Principles ? Technology ? Resources = What must the pany be very good at doing? = How will progress and success be measured? ? Expectations of Stakeholders ? Company Performance Mission Vision of Future Strategic Organizational Goals Core Organizational Capabilities Balanced Scorecard (海量營銷管理培訓(xùn)資料下載 ) Business Plans are Developed by the Business Units Resource Requirements Industry Latin America Asia (Europe) Objectives of the business unit Objectives of the region Bottomupapproach: Derivation of segment and corporate strategic plans and operating objectives from business unit goals. Topdownapproach: Derivation of objectives from corporate strategy Objectives of departments and individuals Strategy of the Corporation Objectives of the corporation ? People ? Facilities ? Technology ? Equipment and Machinery (海量營銷管理培訓(xùn)資料下載 ) Components of a Balanced Scorecard (with sample metrics) FINANCIAL RESULTS CUSTOMER SATISFACTION BUSINESS PROCESSES LEARNING GROWTH ? AFYP ? ROI/ROA ? Surplus Growth ? New sales: new customers ? Additional policies: current customers ? Market share ? Collecting premiums ? Calculating selling price: new product ? New licensing (Region Corporate) ? Establishing the Business Case for new ventures, new locations ? Product Development: inn
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