【正文】 畢業(yè) 設(shè)計 （ 論文 ） 題目： 撫州中通快遞配送管理存在的問題及對策分析 Title: The Distribution Management Problems and Countermeasures Analysis For Fuzhou ZTO Express 學 院： 經(jīng)濟與管理學院 專 業(yè)： 物流管理 姓 名： 謝桂林 班 級 ： 080741 學 號： 08074120 指導老師： 梁培培 二 零 一二年 六月東華理工大學畢業(yè)設(shè)計（論文） 摘要 摘 要 物流作為一種現(xiàn)代先進流通方式和管理技術(shù)，在世界范圍內(nèi)得到高度的重視，并在生產(chǎn)、流通、服務(wù)等領(lǐng)域得到廣泛應(yīng)用而獲得快速發(fā)展，正在成為改變經(jīng)濟運行方式和企業(yè)發(fā)展模式的重要手段。而快遞行業(yè)也在我國物流業(yè)中占有很大的比重，所以如何降低物流成本是每個快遞公司必須考慮的問題，同時配送也是快遞物流最關(guān)鍵的環(huán)節(jié)。如何解決快遞配送中出現(xiàn)的問題、促進企業(yè)的快速發(fā)展成為眾多快遞公司關(guān)注的問題。所以本文在闡述我國快遞行業(yè)發(fā)展現(xiàn)狀的基礎(chǔ)上 針對中通快遞公司 在物流配送出現(xiàn)的問題進行調(diào)查分析， 提出了 解決問題的對策與措施 。目的是使中通快遞在日益激烈的行業(yè)競爭中能認識自身的劣勢與環(huán)境的威脅，充分利用自身優(yōu)勢與機會，形成自己獨特的經(jīng)營模式，降低物流成本，優(yōu)化配送機制，為顧客提供優(yōu)質(zhì)服務(wù)，鞏固并提高行業(yè)地位，實現(xiàn)社會、顧客及企業(yè)的可持續(xù)發(fā)展。 關(guān)鍵詞 中通快遞；配送管理；快遞業(yè)；物流成本東華理工大學畢業(yè)設(shè)計（論文） ABSTRACT ABSTRACT As a kind of modern and advanced circulation mode and management technology, logistics has drawn a high degree of attention in the worldwide. And it is widely used and achieves a rapid development in the production, circulation, service and other areas. Besides, it is being the important means of changing the economic operation and enterprise development mode. Express industry also has a large proportion in the logistics industry of our country, so we must consider how to reduce logistics cost. At the same time, distribution is the most key link of express logistics. How to solve the problems in express distribution and promote enterprise39。s rapid development bees concern of multitudinous express pany. Basing on the status quo of the development of China express industry and through investigation and analysis in logistics and distribution problems, this paper put forward some countermeasures and measures. The purpose is to make ZTO express understand their disadvantages and threat to the environment in the increasingly fierce petition of logistics industry, and make full use of their own advantages and opportunity to form his own unique business model, reduce logistics cost, optimize the distribution mechanism, provide quality service for customers, consolidate and enhance industry status. In final, to make social, customers and the enterprise achieve the sustainable development. Key words： ZTO Express； Distribution Management； Express industry； Logistics costs 東華理工大學畢業(yè)設(shè)計（論文） 目錄 目 錄 緒論 ........................................................................................................................................ 1 （一）研究背景 .................................................................................................................. 1 （二）研究的意義 .............................................................................................................. 1 （三）我國快遞行業(yè)的現(xiàn)狀概述 ...................................................................................... 1 （四）我國快遞物流市場的機遇和挑戰(zhàn) .......................................................................... 2 一、中通快遞公司現(xiàn)狀分析 ................................................................................................ 3 （一）公司介紹 .................................................................................................................. 3 （二） 中通 快遞企業(yè)配送模式分析 .................................................................................. 3 ............................................................................................... 3 ............................................................................................... 4 （三） SWOT 分析 .............................................................................................................. 5 （ Strength） .......................................................................................................... 5 （ Weakness） ....................................................................................................... 5 （ opportunity） ..................................................................................................... 6 （ Threat） ............................................................................................................. 7 二、中通快遞撫州分公司存在的問題 ................................................................................ 8 （一）送貨速度慢 .............................................................................................................. 8 （二）服務(wù)態(tài)度差 .............................................................................................................. 8 （三）快遞費用高 ...........................................................................................