【正文】 STANDARD OPERATING PROCEDURES 標(biāo)準(zhǔn)工作程序HOUSEKEEPING DEPARTMENT客房部GENERAL 總述Task No: Description 1. Grooming and Appearance儀表儀容2. Check Uniform and How to Grooming Standards 制服檢查及儀表儀容標(biāo)準(zhǔn)3. Body language and attitude 肢體語(yǔ)言及態(tài)度4. How to Conduct Briefing 怎樣主持例會(huì)5. Communicate with Housekeeping Department與客房部溝通6. How to Greet the Guest怎樣問(wèn)候客人7. Dect phone Control 小靈通電話(huà)管理8. Occupational Health and Safety職業(yè)健康衛(wèi)生及安全HOUSEKEEPING OFFICEamp。GUEST FLOOR 客房辦公室及客房服務(wù)9 Lost and Found Procedure 失物招領(lǐng)程序10. Monthly Linen Inventory 月度布草盤(pán)點(diǎn)11. Master Key Sign Out Procedure 萬(wàn)能鑰匙簽領(lǐng)程序12. Sign in Procedure 簽到程序13. Sign out Procedure 簽退程序14. Guest Room Amenities amp。 Supplies Setup 客用品配放15. “Do Not Distribute” Procedure for Rooms 房間“請(qǐng)勿打擾”程序 16. Clean Room Procedure清潔房間程序17. How to Clean Electric Kettle怎樣清潔電水壺.18. How to Clean the Glasses怎樣清潔玻璃杯19. How to Clean Ice Bucket 怎樣清潔冰桶20. How to Change Pillow Case 怎樣更換枕套21. How to remove laundry wooden boxes / hangers 撤出送衣籃及衣架22. Reporting to the Guest Floor 到樓層報(bào)到23. How to make up bed 怎樣做床24. How to Clean the Bath Room Floor 怎樣清潔浴室地板25. How to Clean the Mini Bar 怎樣清潔小酒吧26. How to Dust the Furniture 怎樣給家具擦塵27. How to clean the mirror 怎樣清潔鏡子28. How to Clean the Bath Tub 怎樣清潔浴缸29. How to Clean Shower Room 怎樣清潔淋浴間30. How to Clean the Bath Room Wall 怎樣清潔浴室墻面31. How to clean the vanity top and hand basin 怎樣清潔面臺(tái)和面盆32. How to Clean / Polish the Bathroom Fittings 怎樣清潔和拋光浴室電鍍配件33. How to Clean the Toilet Bowl 怎樣清潔馬桶34. How to Vacuum the Carpet 怎樣給地毯吸塵35. How to Clean the Telephone Set 怎樣清潔電話(huà)機(jī)36. How to Handle Wake up Call 怎樣處理叫醒服務(wù)37. Guest Shoe Shine Service 擦鞋服務(wù)38. Safe Deposit Box needs to be opened in Checked out guest room 當(dāng)客人離店后要檢查保險(xiǎn)箱必須打開(kāi) 39. How to Handle the Left Guest Room vine card 怎樣處理無(wú)用的客房鑰匙卡40. Extra Bed and Baby Cot Procedure 加床和嬰兒床處理程序41. Guest Laundry Pick up During Room Check 查房同時(shí)收取客衣42. Guest Laundry Pick up Requirement via Receiving Call 客人電話(huà)要求收取洗衣43. Fold Towel 毛巾的折疊44. How to Remove Room Service Basket 怎樣撤出送餐的餐具45. How to Clean Guest Floor Corridor 怎樣清潔走廊 46. How to Assist Guest with Luggage/Parcel 怎樣協(xié)助運(yùn)送客人行李47. Minibar consumption check 小酒吧消耗檢查48. Minibar daily replenishment 每日補(bǔ)充小酒吧49. How to Handle “Open Door” Request 怎樣處理開(kāi)房門(mén)的請(qǐng)求50. Breakage, Loss and Damage Procedure 遺失損壞處理程序51. How to Check Guest Floor Corridor 如何檢查走廊52. How to Inspect Bathroom 如何檢查衛(wèi)生間53. Care and Handling of Guest’s Belongings 小心照看客人財(cái)產(chǎn)54. Returning Keys and Worksheet 交還鑰匙和工作表55. Check into Housekeeping Office 在客房部辦公室報(bào)到56. Vacuum carpet after washed 洗過(guò)地毯后的吸塵57. How to Escort Guest to Elevator 怎樣護(hù)送客人至電梯58. Cleaning chemical using in Housekeeping 客房部常用的清潔劑59. How to polish wooden surface 如何給木制表面拋光60. How to use and clean a vacuum cleaner 如何使用和清理吸塵器61. Guest Laundry Emergency 緊急洗衣 62. Super clean program超級(jí)清潔程序63. One Entry Room System一次進(jìn)入房間64. Zero Room Defects 零缺陷的房間65. Turn down Service 開(kāi)床服務(wù)PUBLIC AREA 公共區(qū)域66． Push brush sweeping 掃地67． Dust mopping 推塵68 Wet mopping 濕拖69 Wall washing by hand 手工洗墻壁70 How to Clean the A/C Grill 怎樣清潔空調(diào)口71 How to shampoo carpet extraction 抽洗地毯72 How to Clean Upholstery Fabric 怎樣清潔沙發(fā)及軟包墻面73 How to Clean Wallpaper 怎樣清潔墻紙74 Cleaning of Office 清潔辦公室75 Cloak Room Procedure 衣帽間的程序76 Staircase cleaning 清潔樓梯77 How to clean windows 怎樣清潔窗戶(hù)78 Stone floor scrubbing 擦洗石制地面79 Locker room cleaning 更衣室的清潔80 How to polish wooden surface 如何給木制表面拋光81 How to use and clean a vacuum cleaner 如何使用和清理吸塵器82 Dry foam shampoo on carpet 干洗地毯83 Cleaning of outlets 各餐飲場(chǎng)所的清潔84 Inspection of back of house 后區(qū)的檢查85 Cleaning of lobby 大堂的清潔86 PA. Store room PA的倉(cāng)庫(kù)87 Cleaning supplies and equipment return 返還清潔用品及設(shè)備88 How to clean urinal bowel 怎樣清潔小便池89 How to polish brass 怎樣給銅器拋光90 How to clean skid proof and dustproof pad 如何清潔防滑墊及防塵墊91 How to crystallization for marble floor 怎樣給大理石地面做晶面處理92 How to maintain and clean leather surface 如何保養(yǎng)和清潔皮革表面93 How to clean telephone 怎樣清潔電話(huà)94 Cleaning of pantry/store room 清潔工作間和儲(chǔ)藏室95 Washroom Care 公共衛(wèi)生間的清潔96 Check into public area service associates PA員工報(bào)