【正文】 標(biāo)準(zhǔn)火鍋店手冊(cè)第二冊(cè)前廳崗位工作手冊(cè)2 / 87[標(biāo)準(zhǔn)火鍋店]餐飲企業(yè)管理有限公司2022年 12月目錄[標(biāo)準(zhǔn)火鍋店]前廳經(jīng)理工作手冊(cè) ..........................................5一、工作任務(wù) .........................................................6二、工作流程 .........................................................7（一）營(yíng)業(yè)前 ...................................................7（二）營(yíng)業(yè)中 ...................................................7（三）營(yíng)業(yè)結(jié)束 .................................................8[標(biāo)準(zhǔn)火鍋店]前廳副理工作手冊(cè) .........................................11一、工作任務(wù) ........................................................12二、工作流程 ........................................................13（一）營(yíng)業(yè)前 ..................................................13（二）營(yíng)業(yè)中 ..................................................13（三）營(yíng)業(yè)結(jié)束 ................................................14[標(biāo)準(zhǔn)火鍋店]前廳領(lǐng)班工作手冊(cè) .........................................15一、工作任務(wù) ........................................................16二、工作流程 ........................................................16（一）營(yíng)業(yè)前 ..................................................16（二）營(yíng)業(yè)中 ..................................................18（三）營(yíng)業(yè)結(jié)束 ................................................19[標(biāo)準(zhǔn)火鍋店]迎賓領(lǐng)班工作手冊(cè) .........................................20一、工作任務(wù) ........................................................21二、工作流程 ........................................................21（一）營(yíng)業(yè)前 ..................................................21（二）營(yíng)業(yè)中 ..................................................22（三）營(yíng)業(yè)結(jié)束 ................................................24[標(biāo)準(zhǔn)火鍋店]吧臺(tái)領(lǐng)班工作手冊(cè) .........................................25一、工作任務(wù) ........................................................26二、工作流程 ........................................................26（一）營(yíng)業(yè)前 ..................................................26（二）營(yíng)業(yè)中 ..................................................27（三）營(yíng)業(yè)結(jié)束 ................................................28[標(biāo)準(zhǔn)火鍋店]收銀領(lǐng)班工作手冊(cè) .........................................293 / 87一、工作任務(wù) ........................................................30二、工作流程 ........................................................30（一）營(yíng)業(yè)前 ..................................................30（二）營(yíng)業(yè)中 ..................................................31（三）營(yíng)業(yè)結(jié)束 ................................................32[標(biāo)準(zhǔn)火鍋店]保安領(lǐng)班工作手冊(cè) .........................................33一、工作任務(wù) ........................................................34二、工作流程 ........................................................34（一）營(yíng)業(yè)前 ..................................................34（二）營(yíng)業(yè)中 ..................................................36（三）營(yíng)業(yè)結(jié)束 ................................................37[標(biāo)準(zhǔn)火鍋店]服務(wù)員工作手冊(cè) ...........................................38一、工作任務(wù) ........................................................39二、服務(wù)流程 ........................................................39（一）餐前準(zhǔn)備 ................................................40（二）接待顧客 ................................................45（三）點(diǎn)菜服務(wù) ................................................50（四）上菜 ....................................................53（五）酒水服務(wù) ................................................56（六）餐中巡臺(tái)服務(wù) ............................................60（七）結(jié)賬服務(wù) ................................................63（八）送客 ....................................................64（九）收餐 ....................................................65[標(biāo)準(zhǔn)火鍋店]工程員工作手冊(cè) ...........................................74一、工作任務(wù) ........................................................75二、工作流程 ........................................................75[標(biāo)準(zhǔn)火鍋店]收銀員工作手冊(cè) ...........................................78一、工作任務(wù) ........................................................79二、工作流程 ........................................................79（一）營(yíng)業(yè)前 ..................................................79（二）營(yíng)業(yè)中 ..................................................81（三）營(yíng)業(yè)結(jié)束 ................................................83[標(biāo)準(zhǔn)火鍋店]迎賓工作手冊(cè) .............................................84一、工作任務(wù) ........................................................85二、工作流程 ........................................................85[標(biāo)準(zhǔn)火鍋店]點(diǎn)菜員工作手冊(cè) ...........................................904 / 87一、工作任務(wù) ........................................................91二、點(diǎn)菜流程 ........................................................91三、遇 PDA、觸摸屏點(diǎn)菜軟件壞了的情況處理 ............................94[標(biāo)準(zhǔn)火鍋店]值班員工作手冊(cè) ...........................................95一、工作任務(wù) ........................................................96二、工作要求 ........................................................96[標(biāo)準(zhǔn)火鍋店]布草員工作手冊(cè) ...........................................98一、工作任務(wù) ........................................................99二、工作要求 ........................................................99[標(biāo)準(zhǔn)火鍋店]吧臺(tái)員工作手冊(cè) ..........................................101一、工作任務(wù) .......................................................102二、工作流程 .......................................................102（一）準(zhǔn)時(shí)上班打卡 ...........................................103（二）參加班前會(huì) .............................................104（三）營(yíng)業(yè)前準(zhǔn)備 .............................................104（四）營(yíng)業(yè)中服務(wù) .............................................107（五）打烊工作 ...............................................109[標(biāo)準(zhǔn)火鍋店]保潔員工作手冊(cè) ..........................................110一、工作任務(wù) .......................................................111二、工作流程 .......................................................111（一）參加班前會(huì) .............................................111（二）營(yíng)業(yè)前工作 .............................................111（三）營(yíng)業(yè)中工作 .............................................112（四）打烊工作 ...............................................113（五）交接及營(yíng)業(yè)結(jié)束 .........................................113（六）衛(wèi)生間物品用具存放 .....................................114[標(biāo)準(zhǔn)火鍋店]保安員工作手冊(cè) ..........................................115一、工作任務(wù) .....