【正文】 EVERYTHING YOU WANT TO KNOW ABOUT SUPERVISION OHP 1 Wele to our Supervisory Skills Workshop! EVERYTHING YOU ALWAYS WANTED TO KNOW ABOUT YOUR SUPERVISION “督導(dǎo)技能大全 ”培訓(xùn)手冊 EVERYTHING YOU WANT TO KNOW ABOUT SUPERVISION OHP 2 Wele to our Supervisory Skills Workshop! INTRODUCTIONS Whether you are training new supervisors or refreshing the skills of current staff, EVERYTHING YOU?VE ALWAYS WANTED TO KNOW ABOUT SUPERVISION can help them bee more effective, productive, and results oriented. By developing supervisors? sills, it not only helps them meet anizational and personal goals, but also shows them how to create a climate of motivation for those reporting to them. PLANNING YOUR SESSION As you know, the most effective training sessions begin with a wellprepared leader. Your knowledge of the topic and familiarity with the video will make the training session more meaningful for the participants and more enjoyable for you. SESSION CHECKLIST Take a few minutes before your session to make sure you?ve assembled the things you need to run it smoothly. Location Room reserved Room enough to break into small groups Satisfactory ventilation Enough seats Enough writing surfaces Good acoustics Relaxed environment Good view of the screen Lit so participants can take notes during video Equipment If recorder: Right format for tape ____ VHS ______ Beta _______ 3/4 inch Connected to monitor or television In working order Pretested in viewing room If projector: Projector bulb and exciter lamp work Fan in working order Empty takeup reel Setting at correct angle for video to be on screen Extension cord handy and taped down safely EVERYTHING YOU WANT TO KNOW ABOUT SUPERVISION OHP 3 Wele to our Supervisory Skills Workshop! Sound system warmed up Pretested in viewing room Materials Training leader?s guide Video or video Paper and pens/pencils Session outline Photocopies of necessary materials made and in proper order POSSIBLE SESSION OUTLINE 1. Discuss your session objectives 2. Introduce the video 3. Show the video 4. Go through the discussion questions 5. Do selected exercise 6. Hand out desk reminder cards 7. Briefly review main points of video 8. Close session OR 1. Discuss your session objectives 2. Introduce the video 3. Show the video in its entirety 4. Rewind video as you explain that you?ll be reviewing each section of the video separately. 5. Show video through the section on anization (Stop video when Diane says, “It is, but by planning what I have to do each day, I can do the work of three people.”) 6. Do discussion questions 2 7. Do exercise 1 8. Show video through the section on delegation (stop video when Diane says, “You were right about learning how to delegate. I know now my problems are over.”) 9. Do discussion questions 3 and 4. 10. Do exercise 3 11. Show video through the section on discipline (stop the video when “The Voice” says, “You handled that very well.” And Diane replies, “Thanks.”) 12. Do discussion question 6. 13. Do exercise 4. 14. Show video through the section on motivation (stop video when Diane says, “That I can arrange.”) 15. Do exercise 5. 16. Do exercise 6. 17. Hand out desk reminder cards. 18. Close session. EVERYTHING YOU WANT TO KNOW ABOUT SUPERVISION OHP 4 Wele to our Supervisory Skills Workshop! Everything You’ve Always Wanted To Know About Supervision 督導(dǎo)技能大全 MAIN POINTS 課程重點 ORGANIZE: Plan your work and work your plan 組織 計劃你的工作以及工作你的計劃 1. Write down the six most important things you have to do 記下六件你必須做的重要事情 2. Put in priority order 按工作先后順序排列 3. Coordinate with your calendar 同你的計劃和工作日歷融合協(xié)調(diào)好 DELEGATE: 分配任務(wù) 1. Tell why the job is important 陳訴該工作的重要性 2. Define results wanted 闡明期望的結(jié)果 3. Define authority 規(guī)定權(quán)限 4. Agree on deadline 共同商定完成期限 5. Ask for feedback 詢問 意見和反饋 6. Set up controls 建立好控制機(jī)制 COMMUNICATION: List points to cover – plan ahead – rehearse 溝通 列出要覆蓋的要點 提前計劃 彩排 1. Ask openended questions 問一些特殊疑問句 2. Listen 聆聽 3. Set goals 設(shè)定目標(biāo) 4. Ask for feedback 詢問意見和反饋 DISCIPLINE: 紀(jì)律 1. Give facts and figures 提供事實和數(shù)據(jù) 2. Get agreement that there is a problem 對問題的客觀存在達(dá)成共識 3. Explain consequences 解釋后果 4. Help employees find their own solutions 幫助員工找到他們問題的解決辦法 MOTIVATION: Motivation = the need for 激勵 激勵 =對下列的需要 1. Acplishment 成就感 2. Responsibility 責(zé)任感 3. Some say in how the job is done 描述完成該工 作的方式 4. Learning and growth 學(xué)習(xí)和提高 EVERYTHING YOU WANT TO KNOW ABOUT SUPERVISION OHP 5 Wele to our Supervisory Skills Workshop! OVERALL MOTIVATOR = THE NEED TO FEEL IMPORTANT 整體的激勵 = 自我價值體現(xiàn)和自我重要性體現(xiàn)的需要 DISCUSSION QUESTIONS 討論問題 1. Of the five supervisory skills brought out in the film, which do you feel is the most important? Which do you find easiest? Why? Which is most difficult? Why? 在錄像里的五個督導(dǎo)技能里面，哪一個你覺得最重要？哪一個最容易？為什么？哪一個最難？為什么？ 2. Most of us know the basics of anizing our work, yet few do it consistently. What usually stops you from “planning your work and working your plan?” What would it take to overe that obstacle? 我們絕大多數(shù)都知道安排組織我們工作的基本知識，但卻很少人能持之一恒。到底是什么阻止你“計劃好工作并讓計劃運(yùn)作的呢？”又有什么能協(xié)助你克服這些障礙呢？ 3. What?s the most successful example of delegation you?ve had? What made it work so well? Has that good experience encouraged you to delegate other responsibilities? Why or why not? With what results? 舉例你最成功的一次分配工作的實例？并分析是什么使它能產(chǎn)生良好的效果的呢？這種成功的經(jīng)驗是否進(jìn)一步促使你分配其他得責(zé)任呢？為什么是或為什么不是？結(jié)果又是什么呢？ 4. What do you feel is the biggest mistake Supervisors make when delegating? Does it lack of definition in results? No deadline? Or does it have to do with the task itself – do employe