【正文】 ****建設(shè)集團(tuán)經(jīng)營(yíng)管理制度匯編目 錄一、客戶關(guān)系管理辦法 ................................................................................................1第一章 總則 ...........................................................................................................................1第二章 客戶信息的收集與分析 ...........................................................................................1第三章 客戶數(shù)據(jù)庫(kù)的建立與維護(hù) .......................................................................................2第四章 客戶關(guān)系的日常管理 ...............................................................................................3第五章 獎(jiǎng)罰規(guī)定 ...................................................................................................................4第六章 附則 ...........................................................................................................................4二、工程投標(biāo)管理辦法 ................................................................................................5第一章 總則 ...........................................................................................................................5第二章 投標(biāo)管理機(jī)構(gòu)與人員 ...............................................................................................6第三章 工程投標(biāo)過(guò)程 ...........................................................................................................7第四章 獎(jiǎng)罰規(guī)定 .................................................................................................................12第五章 附則 .........................................................................................................................14三、合同管理辦法 ......................................................................................................15第一章 總則 .........................................................................................................................15第二章 合同的起草、洽談及評(píng)審 .....................................................................................15第三章 合同的簽訂和保管 .................................................................................................16第四章 合同的履行和管理 .................................................................................................16第五章 合同爭(zhēng)議的處理 .....................................................................................................17第六章 獎(jiǎng)罰規(guī)定 .................................................................................................................17第七章 附則 .........................................................................................................................18四、合格供方管理辦法 ..............................................................................................19第一章 總則 .........................................................................................................................19第二章 合格供方目錄的建立 .............................................................................................19第三章 合格供方的日常管理 .............................................................................................20第四章 獎(jiǎng)罰規(guī)定 .................................................................................................................21第五章 附則 .........................................................................................................................22五、項(xiàng)目預(yù)結(jié)算管理辦法 ..........................................................................................23I第一章 總則 .........................................................................................................................23第二章 機(jī)構(gòu)和人員 .............................................................................................................23第三章 合同預(yù)算 .................................................................................................................24第四章 產(chǎn)值結(jié)算 .................................................................................................................24第五章 竣工結(jié)算 .................................................................................................................25第六章 獎(jiǎng)懲措施 .................................................................................................................26第七章 附則 .........................................................................................................................27六、項(xiàng)目成本管理辦法 ..............................................................................................28第一章 總則 .........................................................................................................................28第二章 成本管理機(jī)構(gòu)與人員職責(zé) .....................................................................................28第三章 施工項(xiàng)目成本管理基礎(chǔ)工作 .................................................................................31第四章 施工項(xiàng)目成本預(yù)測(cè) .................................................................................................32第五章 施工項(xiàng)目成本計(jì)劃 .................................................................................................33第六章 施工項(xiàng)目成本控制 .................................................................................................35第七章 施工項(xiàng)目成本核算 .................................................................................................40第八章 施工項(xiàng)目成本分析 .................................................................................................43第九章 施工項(xiàng)目成本考核與評(píng)價(jià) .....................................................................................45第十章 附則 .........................................................................................................................46七、內(nèi)部承包管理辦法 ..............................................................................................48第一章 總則 .........................................................................................................................48第二章 內(nèi)部承包項(xiàng)目經(jīng)理的評(píng)選 .....................................................................................48第三章 內(nèi)部承包合同的簽訂 ............................................................................