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PERFORMANCE THROUGH PEOPLEPERFORMANCE . PASSION . ATTITUDE . EMPOWERMENT . PROFESSIONALISMBasic English Basic EnglishTraining Workbook PERFORMANCE THROUGH PEOPLEPERFORMANCE . PASSION . ATTITUDE . EMPOWERMENT . PROFESSIONALISMGreeting 問候 Good morning/ afternoon/ evening, sir/ madam! 早上好/下午好/晚上好,先生/夫人! How are you today, sir? 您好嗎,先生? How do you do!您好嗎? How are you (doing)?最近好嗎? Nice to meet/see you!很高興見到你!Wele 歡迎 Wele to Kempinski Hotel Dalian!歡迎光臨大連凱賓斯基飯店。 Wele to our restaurant. 歡迎光臨本餐廳。 We’re glad to see you again. 很高興見到您。Asking/inquiring 詢問/征詢 May I have your name, please? 可以告訴我您的名字嗎? Your initials, please? 請(qǐng)告訴我您姓名的首字母。 May I have your signature here, sir? 請(qǐng)您在這里簽字。 Would you like to leave a message? 您需要留口信么? I beg your pardon? 您能再說一遍么? What do you think of our service? 您覺得我們的服務(wù)怎么樣? May I know your name/room number? 能告訴我您的名字/房號(hào)么? May I know whom I’m talking to?請(qǐng)問您是哪位?(打電話時(shí)用) May I be of (your) service, madam?請(qǐng)讓我為您服務(wù),夫人。 May I remend our xx to you, sir?先生,我向您推薦xx。 How about a xx?xx怎么樣? Would you like me to book you a xx?為您預(yù)訂xx,可以嗎? Would you like to sit by the window?您喜歡坐窗邊的位置嗎? Would you like to have a cup of tea?您來一杯茶嗎? Is there anything else I can do for you, madam?夫人,您還有什么需要嗎?Expressing good wishes祝福 Have a pleasant stay with us, Sir.愿您和我們共度好時(shí)光。 Have a nice day/ a pleasant evening/ a good weekend!祝您今天/今晚/周末愉快! Enjoy your stay/ day.祝您愉快! Happy New Year/ Birthday!新年/生日快樂! Merry Christmas! 圣誕快樂!Answers to good wishes對(duì)祝愿的回答 You too, Mr. xx /Ms. /Mrs. /Miss.也祝您愉快! The same to you, sir/ madam.也祝您愉快!Exp