【正文】 Assignment specification (BA Program)英語專業(yè)必修課程作業(yè)要求 (專升本課程)Course:Practical Business Project DesignAssignment:02 (Units 610)Assignment title:Data Collection/Appendices, Project Implementation, Discussion, Conclusion, Introduction, Abstracts, and the first draft of the whole paper重要聲明：本課程的各階段作業(yè)要求以網(wǎng)院在平臺(tái)上發(fā)布的作業(yè)要求為準(zhǔn)，而不是根據(jù)教材中的作業(yè)要求完成作業(yè)。姓名： 李柏銳 學(xué)籍號(hào)： 081025160001 年級(jí)： 2008春高起本 學(xué)習(xí)中心： 廣州奧鵬學(xué)習(xí)中心 輔導(dǎo)教師： 曾昭濤 Based on the project design you have pleted in the previous stage, you are asked to implement your project and then pose the core parts of your BA degree paper in this assignment. Please refer to units 610 of Practical Business Project Design for guidance and support to this assignment. The information in brackets indicate the specific unit you can refer to. There are SIX parts in this assignment.Part One Data Collection/Appendices (Unit 6Activity 2)DIRECTIONS FOR STUDENTS:In your online courseware, two categories of forms/methods are introduced to collect primary data: l Observation and logsl Surveys and interviewsPlease present the types of forms you plan to use to collect data in this project, which are going to be attached as appendices in your BA degree paper. You should give a title to each of the form, such as “Focus Group Discussion Outline”, “Training Evaluation Form” and “Questionnaire”. But first, please restate your project objective and hypothesis to which your tutor can refer while they evaluate the types of data you are going to collect.Project objective: _The objectives are promptly increasing the revenue and the profits by 5% and 10% respectively through adopting an useful training program, mastering proficiency job skills, and arousing employees39。 enthusiasm by the end of October, Project hypothesis: _We can provide a good training program we will increasing sales revenues and cut down the operating expenses, we will not only see a well trained employee team but also make profits reach at 10% by the end of Oct, Insert your description after the prompts in the space below.Form I: 1 SurveysForm II:2 QuestionnairePart One Data CollectionAppendix I. Employee and customer survey Questionnaires員工培訓(xùn)需求調(diào)查問卷親愛的同事們：感謝您的努力工作，公司的成長，離不開你努力的付出。為了解您對(duì)公司培訓(xùn)的看法和要求，以便進(jìn)行準(zhǔn)確的分析，從而更好地建立和完善公司的培訓(xùn)工作。調(diào)研結(jié)果將是公司制定培訓(xùn)方案的重要依據(jù)。調(diào)查問卷也為您提供了一個(gè)能自由表達(dá)自己建設(shè)性意見的平臺(tái)，您的建議將有助于實(shí)現(xiàn)您對(duì)培訓(xùn)的需求，同時(shí)也能幫助我們構(gòu)建和完善公司的培訓(xùn)體系，為公司的發(fā)展奠定文化基礎(chǔ)。請(qǐng)您坦率真誠地發(fā)表意見。非常感謝您的配合與支持！1. 　您的年齡在A. 2140歲　 B. 4150歲　 C. 50歲以上OptionsSubtotalScaleScaleA. Age 2140B. Age 4150C. Over 5051170%14%14%2. 您在公司目前的工作職位是 A. 銷售人員　 B. 售后人員　 C. 行政人員　D. 其他：　　　　　　　OptionsSubtotalScaleScaleA. Sales staffB. Aftersales staffC. Administrator staffD. Others302343%0%29%43%3. 　您覺得什么原因?qū)е鹿ぷ鳠崆椴桓摺多選題]A. 公司現(xiàn)行制度　B. 薪金　　　C. 發(fā)展前景　D. 沒有激勵(lì)機(jī)制OptionsSubtotalScaleScaleA. Current systemB. SalaryC. DevelopmentD. No incentive system633586%43%43%70%4. 　您認(rèn)為目前最急需哪些方面的培訓(xùn)　[多選題]A. 制度文化 B. 工作流程　C. 專業(yè)技能技巧　　　D. 產(chǎn)品知識(shí)　　　　　OptionsSubtotalScaleScaleA. System and cultureB. Job processC. Professional skillsD. Products knowledge665586%86%70%70%5. 　您認(rèn)為做好全員營銷，最需要哪些方面的提高　[多選題]A. 工作相關(guān)知識(shí) B. 熟練銷售技巧　C. 良好服務(wù)態(tài)度　　D. 熟練溝通技能OptionsSubtotalScaleScaleA. Related knowledgeB. Proficiency sales skillsC. Well service attitude municate skills7777100%100%100%100%6. 　我認(rèn)為通過下列的方式，能提高團(tuán)隊(duì)合作精神和凝聚力　[多選題]A. 戶外活動(dòng)　　B. 員工會(huì)議　　C. K歌或聚餐　　　OptionsSubtotalScaleScaleA. Outside activitiesB. Empolyees meetingC. Karaok and dine together736100%43%86%7. 　通過培訓(xùn)，您會(huì)A. 提高效率　　B. 更新知識(shí)　　C. 提升技能　　　D. 學(xué)以致用　OptionsSubtotalScaleScaleA. Improving efficiencyB. Updating knowledgeC. Improving skillsD. Appying it in job564786%86%70%70%8. 　感謝您回答以上的問題，作為公司的一員，您希望公司在哪方面需要改　善？您有何寶貴的意見？（請(qǐng)用文字描述）：Appendix II員工培訓(xùn)簽到表培訓(xùn)內(nèi)容：公司制度、文化；時(shí)間管理；團(tuán)隊(duì)精神培訓(xùn)時(shí)間：20120817培訓(xùn)地點(diǎn)：公司辦公室會(huì)議區(qū)培訓(xùn)講師：Assistant to GM序號(hào)參加人員部 門簽　　　到備 注12345678員工培訓(xùn)簽到表培訓(xùn)內(nèi)容：產(chǎn)品知識(shí)、銷售技巧、服務(wù)溝通培訓(xùn)時(shí)間：20120818培訓(xùn)地點(diǎn)：公司辦公室會(huì)議區(qū)培訓(xùn)講師：Wan序號(hào)參加人員部 門簽　　　到備 注12345678Appendix III客戶滿意度調(diào)查問卷尊敬的客戶：感謝您的對(duì)我司工作一直以來的支持與配合！為提升我司的服務(wù)水平，更好地為您提供服務(wù)，特設(shè)計(jì)此滿意度調(diào)查問卷。您的聲音，對(duì)我們很重要。在此，懇請(qǐng)您完成我們提供的調(diào)查問卷。請(qǐng)將填寫后的問卷傳真給我們。傳真號(hào)碼：0208198****再次感謝您的熱情參與！ JHMIC2012年8月15日1. 　您與我司的合作關(guān)系是A. 終端客戶　　B. 經(jīng)銷商2. 　您覺得怎樣才符合您選供貨商的標(biāo)準(zhǔn)　　A. 必須是當(dāng)?shù)卣袠?biāo)中標(biāo)者　　B. 優(yōu)質(zhì)的服務(wù)　　C.　產(chǎn)品質(zhì)量好　　　D.　物美價(jià)廉　　　E.　便捷的物流方式3.　您怎樣評(píng)價(jià)我司員工目前與之前提供的服務(wù)5　　　　　4　　　　　3　　　　　2　　　　　　14.　您怎樣評(píng)價(jià)我司員工目前與之前的專業(yè)技能　　5　　　　　4　　　　　3　　　　　2　　　　　　15.　您怎樣評(píng)價(jià)我們雙方的合作關(guān)系　　5　　　　　4　　　　　3　　　　　2　　　　　　16.　感謝您回答以上的問題，您對(duì)我司今后的服務(wù)和要求，您有何寶貴的意見和建議？（請(qǐng)用文字描述）：評(píng)價(jià)標(biāo)準(zhǔn)5＝很滿意　　4＝較滿意　　3＝滿意　　2＝一般　　1＝不滿意填寫單位：　　　　　　填寫人（自愿填寫）：　　　填寫時(shí)間：Appendix Iv: The project frameworkNarrative SummaryObjectively Verifiable Indications Source of InformationAssumptions and RisksGOAL To be an excellent provincial agent Analyze the current exist problem and employee’s needsOpinion survey before and after trainingLess training, sales revenues and profits decreaseOBJECTIVES1. To increase profits by 15% within two month2. To lower expenses and improve petitiveness of JHMIC Revenue, expense and profit figures1. The pany ine statement2. Opinion from customersOur sales staffs are not enoughOUTPUTS1. A continuous improvement team2. Increasing pany profits1. Revenue, expense and profit figures2. Customer39。s feedback1. Data/result analysis amp。 findings2. Questionnaire 1. Competitors39。 new products2. Staff39。s turnoverACTIVITES1. Find out and discuss current problem an employee questionnaire a