【正文】 上海銀行 信用卡催收 業(yè)務(wù) 系統(tǒng) 方案建議書 上海華騰軟件系統(tǒng)有限公司 Shanghai Huateng Software Systems Co., Ltd. 2020年 4月 華騰信用卡催收業(yè)務(wù)系統(tǒng) 方案建議書 上海華騰軟件系統(tǒng)有限公司 1 目 錄 1 引言 ....................................................................................................... 1 1. 1 項(xiàng)目簡(jiǎn)介 ........................................................................................... 1 1. 2 華騰優(yōu)勢(shì) ........................................................................................... 1 1. 雄厚的技術(shù) 實(shí)力 ........................................................................... 1 1. 一流的開發(fā)環(huán)境 ........................................................................... 2 1. 嚴(yán)格的項(xiàng)目管理 ........................................................................... 2 1. 豐富的項(xiàng)目經(jīng)驗(yàn) ........................................................................... 2 1. 強(qiáng)大的技術(shù)支持力量 ..................................................................... 2 1. 完善的售后服務(wù) ........................................................................... 3 1. 3 術(shù)語 ................................................................................................. 3 1. 系統(tǒng) ........................................................................................... 3 1. 機(jī)構(gòu) ........................................................................................... 3 1. 催收帳戶 ..................................................................................... 3 1. 處理類別 ..................................................................................... 3 1. 分類準(zhǔn)則 ..................................................................................... 4 1. 催收員 ........................................................................................ 4 1. 催收員隊(duì)列 ................................................................................. 4 1. 行動(dòng)碼 ........................................................................................ 4 1. (催收帳戶 )重構(gòu) ............................................................................. 4 2 系統(tǒng)概述 ................................................................................................. 5 2. 1 系統(tǒng) 網(wǎng)絡(luò)結(jié)構(gòu) .................................................................................... 5 2. 2 系統(tǒng)技術(shù)架構(gòu) .................................................................................... 6 2. 3 系統(tǒng)設(shè)計(jì) 原則 .................................................................................... 8 2. 4 應(yīng)用邏輯架構(gòu) .................................................................................... 9 2. 5 與相關(guān)系統(tǒng)的關(guān)系 ............................................................................ 10 3 催收子系統(tǒng) ........................................................................................... 12 3. 1 任務(wù)提醒 ......................................................................................... 12 3. 2 任務(wù)接替 ......................................................................................... 12 3. 3 信息查詢 ......................................................................................... 13 3. 4 備忘管理 ......................................................................................... 13 3. 5 信函控制 ......................................................................................... 13 3. 6 帳戶管理 ......................................................................................... 14 華騰信用卡催收業(yè)務(wù)系統(tǒng) 方案建議書 上海華騰軟件系統(tǒng)有限公司 2 4 業(yè) 務(wù) 管 理 子 系 統(tǒng) ..................................................................................... 16 4. 1 業(yè)務(wù)審批 ......................................................................................... 16 4. 2 信息調(diào)整 ......................................................................................... 16 4. 3 任務(wù)調(diào)整 ......................................................................................... 16 4. 4 任務(wù)監(jiān)控 ......................................................................................... 17 5 系 統(tǒng) 管 理 子 系 統(tǒng) ..................................................................................... 18 5. 1 用戶管理 ......................................................................................... 18 5. 崗位劃分 ................................................................................... 18 5. 交易設(shè)置 ................................................................................... 19 5. 系統(tǒng)管理員 ............................................................................... 19 5. 催收員 ...................................................................................... 19 5. 管理催收員 ............................................................................... 20 5. 2 機(jī)構(gòu)管理 ......................................................................................... 20 5. 3 參數(shù)管理 ......................................................................................... 21 5. 帳戶催收原因 ............................................................................ 21 5. 處理類別 ................................................................................... 22 5. 分類準(zhǔn)則 ................................................................................... 25 5. 其他參數(shù) ................................................................................... 27 5. 4 信函管理 ......................................................................................... 28 5. 5 報(bào)表管理 ......................................................................................... 28 5. 錯(cuò)誤類報(bào)表 ............................................................................... 29 5. 與催收員相關(guān)報(bào)表 ...................................................................... 29 5. 其他報(bào)表 .................................................