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Community Engagement the challenges amp。 rewards Angela Fletcher. Head of Libraries and Heritage London Borough of Sutton bc London Borough of Sutton ? outer London authority ? generally affluent, pockets of deprivation ? 4 star authority, improving well (CPA assessment) ? cultural services – 3 star ? population 182,700 ? 11% BME population ? no strongly or clearly defined group Sutton libraries ? part of Cultural Services ? flagship service ? reputation for innovation amp。 excellence ? best value review – 3 stars ? 9 libraries including the Central Library and the Phoenix Centre The Phoenix Centre ? award winning multi use centre ? defined geographical area ? leisure, library, youth, munity services ? open pl