ge內(nèi)部核心培訓(xùn)資料_-_溝通_(已修改)
2025-01-22 11:28 本頁面
【正文】 Manager’s Communication Toolkit Manager’s Communication Toolkit 2 ? Understand how munication plays a key role in your effectiveness as a leader and in delivering business results ? Learn about the munications model and how to apply it within your work team or department ? Create an environment that fosters open and honest munication ? Develop measurable munication action plans that address both business and employee needs Purpose of Workshop Connecting employees to the business vision Manager’s Communication Toolkit 3 Service Profit Chain Employee Satisfaction Employee Loyalty Employee Productivity Customer Satisfaction/ Customer Loyalty Revenue Growth Profitability Manager’s Communication Toolkit 4 Our People Our Customers Our Business Communication as a Link Need to better understand what our employees say and what they do Employees are the critical link between customers and our business Manager’s Communication Toolkit 5 ? Black Belt, Master Black Belt ? Corporate Audit Staff ? MultiBusiness Experience/Exposure ? Unique, Stretch Assignments ? Financial Acumen ? Global Experience/Cultural Breadth ? Functional Depth ? Outstanding Communication Skills ? Ability to Attract/Keep/Develop Great Talent ? Passionate Approach ? Crisis Leadership ? Continuous Learner ? Seeks Feedback ... And Acts on It Leadership Development Capability and Contributions Listening, Learning, Teaching Several Career/Experience Enhancers Several Leadership Enhancers What is Communication? Manager’s Communication Toolkit 7 Defining Communication Leaders must view munication as employees do Communication: Event or Product Manager View Examples: Email Inside GE CEO web cast A Process Employee View Examples: Performance feedback Market information Team updates Manager’s Communication Toolkit 8 What is Communication? Communication has two core processes: ―Sending‖ and ―Listening‖ Communication is a process that turns information into understanding Sender Receiver Message Feedback Manager’s Communication Toolkit 9 Checking for Understanding How to check/listen for understanding ?Ask direct open ended questions ?Request an action plan or list of priorities ?Solicit feedback on the initiative/project/request Manager’s Communication Toolkit 10 GE Business CEO Senior Leadership Team Managers Associates M M M M A A A A A A A We must take responsibility to ensure that our messages are delivered consistently and meaningfully Communication As Is Manager’s Communication Toolkit 11 High Say/High Do Open, honest and direct munication Manager’s Communication Toolkit 12 Manager’s Role Managers have the key role in munication Most of what employees want to know is how key messages and marketplace issues affect their jobs Company messages 10% Businessspecific messages 20% How key messages and market place issues affect my job 70% Manager’s Communication Toolkit 13 Manager’s Role Facilitator of Understanding Source of Information Employees don’t want MORE munication. . . they want understanding of how key messages relate to their jobs Manager’s Communication Toolkit 14 Job responsibilities 1 What is my job? How am I doing? Feedback, performance review, coaching 2 How’s my unit doing? Measurements, regular updates from manager 4 Where are we headed? Vision, mission, strategy 5 Commitment 6 How can I help? Listening, recognition 3 Does anyone care? Source: Roger D’Aprix Marketplacebased Basic knowledge needs as employees describe them: GE’s Communication Model Employee mitment is earned only after basic needs are met Manager’s Communication Toolkit 15 ? Help team members understand their responsibilities and talk about expectations ? Set agreed upon pr
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