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【正文】 1 169。 1996 Arthur Andersen, Andersen Worldwide, SC. All rights reserved. Cross Reference to the Consulting Process Framework Benchmarking ： ； :； ： 2 169。 1996 Arthur Andersen, Andersen Worldwide, SC. All rights reserved. BENCHMARKING PROJECT APPROACH Project Planning and Organization Understand Your Own Process Select and Recruit Benchmarking Partners Collect Field Data Analyse Current and Future Performance Gaps Adapt and Incorporate Best Practices Measure and Recalibrate Build Relationships Enable Change Learn and Share Manage the Process 3 169。 1996 Arthur Andersen, Andersen Worldwide, SC. All rights reserved. Project Planning and Organization Understand Your Own Process Select and Recruit Benchmarking Partners Collect Field Data Analyse Current and Future Performance Gaps Adapt and Incorporate Best Practices Measure and Recalibrate Measure Success Realize Change Develop Systemic Performance Measures Test amp。 Refine Solutions Design amp。 Develop Alternative Solutions Perform Targeted Analysis Assess Systemic Needs 4 169。 1996 Arthur Andersen, Andersen Worldwide, SC. All rights reserved. Determine What to Benchmark Organize Steering Committee Assess Organizational Receptiveness For Change Design Benchmarking Analysis Framework Organize The Project Create Communication Plan Quality Assurance Conduct Background Research PHASE 1 Measure Success Realize Change Develop Systemic Performance Measures Test amp。 Refine Solutions Design amp。 Develop Alternative Solutions Perform Targeted Analysis Assess Systemic Needs 5 169。 1996 Arthur Andersen, Andersen Worldwide, SC. All rights reserved. Project Planning and Organization
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