六西格瑪與人力資源管理(已修改)
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【正文】 1 Six Sigma What It is How It Affects Human Resources Ronald D. Snee K. W. Tunnell Consulting November 13, 2021 2 What is Six Sigma ? ? Measure of how well a process is performing Six Sigma process produces defects per million opportunities Most panies are at 34 sigma level ? Philosophy of reducing defects so we can improve customer satisfaction and reduce costs ? Business Strategy that increases process performance resulting in enhanced customer satisfaction and improved bottom line ($$). 3 What is Six Sigma? ? Improvement ? Breakthrough ? Systematic, Focused Approach ? Right Projects Linked to Business Goals ? Right People Selected amp。 Trained ? Project Management Management Reviews ? Sustaining Gains Identify New Projects ? Right Results Process amp。 Financial($$) ?Process Thinking ?Process Variation ?Facts, Figures, Data ? Define, Measure, Analyze, Improve, Control ?8 Key Tools Linked and Sequenced ?Statistical Tools ?Minitab ?Critical Few Variables INITIATIVE METHODS amp。 TOOLS 4 ROLES OF LEADERS Management Team Project Champion Master Black Belt Green Belt Black Belt and Team Functional Groups HR, Finance, IT Engg, QA, etc. 5 Six Sigma Improvement Strategy ? Phase 0: Process Definition ? Phase I: Process Measurement ? Phase II: Process Analysis ? Phase III: Process Improvement ? Phase IV: Process Control 6 8 Key Six Sigma Tools ? Maps and Metrics ? Cause and Effect Matrix ? Gage Ramp。R Study ? Capability Analysis ? Failure Mode and Effects Analysis ? MultiVari Analysis ? Design of Experiments ? Control Plans including Statistical Process Control Advanced tools are used as needed to speed up improvement 7 Some Manufacturing Black Belt Projects ? Increase process yield $300k ? Increase process capacity $400k ? Increase dryer throughput $130k ? Reduce process downtime and scrap
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