物流企業(yè)績效評價指標(biāo)體系的探討_畢業(yè)論(已修改)
2025-06-22 22:59 本頁面
【正文】 本科畢業(yè)論文 題目名稱： 物流企業(yè)績效評價指標(biāo)體系的探討 學(xué) 院： 專業(yè)年級： 學(xué)生姓名： 班級學(xué)號： 指導(dǎo)教師： 二 XXX年六月十日 摘要 I 摘要 物流企業(yè)績效評價是對物流業(yè)績和效率的一種事后的評估與度量以及事前的控制與指導(dǎo) ,從而判斷是否完成了預(yù)定的任務(wù) ，他對物流企業(yè)的發(fā)展起著重要作用。 結(jié)合 我國的物流企業(yè)現(xiàn)狀和國外的經(jīng)驗，本文介紹了我國現(xiàn)代物流企業(yè)常用的主成分分析 法（ PCA） ，并對幾種重要的績效評價指標(biāo)體系作了具體研究，如企業(yè)內(nèi)部指標(biāo)體系中的運輸成本、庫存成本等；企業(yè)外部指標(biāo)體系中的客戶滿意程度和信息共享程度等?，F(xiàn)代物流企業(yè)十分重視對客戶的服務(wù)滿意程度，這也是影響企業(yè)效益的關(guān)鍵環(huán)節(jié)，本文對這一指標(biāo)做了深入探討。最后，針對績效評價的局限性，本文提出來一些改進(jìn)方法，使評價指標(biāo)能在經(jīng)濟(jì)全球化的市場環(huán)境中不斷完善，同時增加了績效評價體系 的靈活性。 關(guān)鍵詞 ： 物流績效評價 ； 主成分分析發(fā) ； 客戶滿意程度；物流成本 大學(xué)本科畢業(yè)論文 II Abstract The performance evaluation in logistics enterprise is a subsequent assessment and measurement as well as prior control and guidance for the performance and efficiency of logistics, which is used to judge whether plete the ordered task or not. In addition, it plays an important role in the development of the logistics enterprise. Combined with Chinese logistics enterprise’s status quo and foreign experience, the performance evaluation methods monly used in Chinese modern logistics enterprise are introduced in this paper, such as PCA which is short for principle ponents analysis. And several important quota system of the performance evaluation is studied in detail, such as the transportation cost and inventory cost in the enterprise’s internal indicator system, the customer satisfaction and the degree information sharing in the enterprise’s external quota system, etc .The modem logistics enterprise pays greet attention to the degree of the customers service satisfaction, which is also the key link to affect the enterprise effectiveness. This quota is inquired into in depth in this paper. At last, directed against the limitation of the performance evaluation, some improvement methods are put forward, which improves the evaluation quota in the market environment of economic globalization and increases the flexibility of the performance evaluation system. Keywords： Logistics Performance Evaluation。 Principal Component of Hair。 Customer Satisfaction。 Logistics Costs Abstract I 目錄 摘要 .................................................................................................................... I Abstract.............................................................................................................. II 1 緒論 ................................................................................................................ 1 引言 ............................................................................................................. 1 建立評估體系的必要性 .................................................................................. 1 物流績效評價研究的現(xiàn)狀與趨勢 ..................................................................... 2 2 物流績效評價指標(biāo)的建立 .................................................................................. 4 物流績效評價指標(biāo)體系設(shè)計的原則 ................................................................. 4 物流績效評價中主要的問題和挑戰(zhàn) ................................................................. 5 物流績效評價指標(biāo)體系 .................................................................................. 6 企業(yè)內(nèi)部指標(biāo) ................................................................................................................6 物流企業(yè)外部指標(biāo)體系 ..............................................................................................10 企業(yè)形象 ......................................................................................................................12 3 物流績效指標(biāo)的評價方法 ................................................................................ 13 主成分分析法 ............................................................................................. 13 主成分分析法的基本思想 .......................
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