【正文】 HR Transactional Case Study Reduce TRW Employee Relocation Costs 2 The Relocation Cost Problem Background Background In a TRW Automotive Divisional Operations Review a presentation was made that showed relocation costs for salaried employees have been escalating over the last three years even though the number of relocations have remained relatively stable. The 20xx average relocation cost per employee was $ 20,000 It is anticipated the North American job market will improve in the next few years and the number of relocations will increase. Based on this data, the Corporate Human Resources Organization was tasked to plete a Six Sigma Project to reduce the cost per relocation by 25%. This would generate an annual hard savings of $500,000. 3 ? Employee is approved for a pany transfer ? HR Verifies the employee?s benefit level (miles, family size, etc.) ? Employee Relocates ?Human resources facilitates payment to specified vendors ? Employee submits expenses as incurred via a Tamp。E Report ? Expenses reimbursed to employee Typical TRW Relocation Process 4 HR suspects there are some variables that may impact the cost of relocation. ? Miles transferred ? Differences in divisional procedures ? Family status (Married, Single, Dependents) ? Relocation duration ? Build home vs. Buy existing home ? Region of Relocation The TRW Relocation Process 5 DEFINE: Project Charter Objective: Practice creating a Project Charter. Instructions: Review the Case study. Develop a Project Charter Time: 15 minutes Complete the following information: 1. Project Name 2. Business Case 3. Problem Statement 4. Scope: Start and Stop 5. Project Goal, Project Metric(s), Baseline, Current and Goal 6. Expected Business Results 6 Gre e n Be lt P roj e c t Ch a rter P roj e c t Name 1. Bu sines s / Lo c atio n Corp o rate Gre e n Be lt HR Dir e cto r T ele p h o n e Num b er Bla c k B e lt HR B lack B e lt T ele p h o n e Num b er Champi on HR Dir e cto r T ele p h o n e Num b er S tart Da te: Ju ly 1 , 2 0 0 X T ar g et End Date: S e p t 3 0 , 2 0 0 X P roj e c t Detai ls P roj e c t Des c ription Red u ce t h e T R W reloc a tio n c o sts c o m p a n y wide b y 2 5 % p e r r e loc a ti o n Busi nes s Ca s e 2. P roble m S tatem e nt 3. P roc e s s amp。 O w n e r Relo ca tio n / Di v isi o n HR Di rect o rs S c ope S ta rt: S to p : In clud e s: E x clud e s: 4a. 4b. N o rth A m e ri ca S ta ff a n d Div i sion s E u rop e , S o u t h A m e ri c a a n d A sia P roj e c t Goa ls M e tric Bas e li n e Curre nt Goa l E nt itle me nt 5a. 5b. 5c 5d 5e 1 0 ,0 0 0 E x pec ted Busi nes s Res ults 6. E x pec ted Custo me r Bene fit s S im p li f ied relo ca tio n p roce d u re a n d m e e t co s t red u ctio n t a rg e ts Tea m me mb e rs Di visi o n HR m a n a g e r s a n d a fe w relo ca te d e m p loy e e s S uppo rt Requir e d S h a re d S e rv ices ( to a c ce ss Re loca ti o n T amp。 E d a ta ) Ris k s or Con s trai nt s Relo ca tio n co st r e d u c tio n s m a y red u ce relo ca te d e m p loy e e sa tis fa cti o n DEFINE: Project Charter 7 DEFINE: Project Charter – Sample Answer Gre e n Be lt P roj e c t Ch a rter P roj e c t Name Im p rov e Re loc a tio n Co sts Bu sines s / Lo c atio n Corp o rate Gre e n Be lt HR Dir e cto r T ele p h o n e Num b er Bla c k B e lt HR B lack B e lt T ele p h o n e Num b er Champi on HR Dir e cto r T ele p h o n e Num b er S tart Da te: Ju ly 1 , 2 0 0 X T ar g et E n d Date: S e p t 3 0 , 2 0 0 X P roj e c t Detai ls P roj e c t Des c ription Red u ce th e T R W reloc a tio n c o sts d iv isi o n wide b y 2 5 % p e r r e loc a tio n Busi nes s Ca s e Relo ca tio n co sts fo r sa lari e d e m p loy e e s h a v e b e e n e sc a lat ing o v e r t h e la st t h re e y e a rs ev e n t h o u g h th e n u m b e r o f relo c a tio n s h a v e rema ine d rela tiv e ly st a b le. T h e jo b marke t h a s b e e n in a slu m p th e p a s t fe w y e a rs bu t it is a n ticipa te d t h e North A m e ri ca n j o b m a rket w il l im p rov e in t h e n e x t fe w y e a rs an d t h e n u m b e r o f reloc a tio n s w il l increa se . P roble m S tatem e nt T R W ’s rel o ca tio n co sts a re t o o h ig h P roc e s s amp。 O w n e r Relo ca tio n P roce ss / D iv is ion HR Di rect o rs S c ope S ta rt: S to p : In clud e s: E x clud e s: E m p l o y e e is a p p rov e d fo r a co m p a n y t ran s fe r E x p e n se s rei m b u rse d North A m e ri ca S ta ff a n d Div isi o n s E u rop e , S o u t h A m e ri c a a n d A sia P roj e c t Goa ls M e tric Bas e li n e Curre nt Goa l E nt itle me nt Red u ce Relo ca tio n Co sts Cost / Re loc a tio n 2 0 ,0 0 0 2 0 ,0 0 0 1 5 ,0 0 0 1 0 ,0 0 0 (ap p o x .) E x pec ted Busi nes s Res ults Red u ce d relo c a tio n c o st E x pec ted Custo me r Bene fit s S im p li f ied relo ca tio n p roce d u re a n d m e e t co s t red u ctio n t a rg e ts Tea m me mb e rs Di visi o n a l HR m a n a g e rs an d a fe w relo ca te d e m p l o y e e s S uppo rt Requir e d S h a re d S e rv ices (to a c ce ss Re loca ti o n T amp。 E d a ta ) Ris k s or Con s trai nt s