【正文】 中國最大的管理資料下載中心 (收集 \整理 . 部分版權歸原作者所有 ) 第 1 頁 共 12 頁 BEC口語模擬題庫 1. What is important when monitoring the quality of service provided? Feedback from customers Checking sales figures Is feedback from customers the most important thing to consider? (Why/Why not?) How important is it to check sales figures? (Why?) How important is it to get feedback from staff? (Why/Why not?) Is it important to consider petitors39。 services? (Why/Why not?) 2. What is important when planning a presentation? ? Finding out about the audience ? Researching the topic Practice the presentation Equipment such as slider projector 3. What is important when aiming to improve customer service? ? Staff Training ? Customer Satisfaction Surveys Is staff training the most important thing to consider? (Why/Why not?) Why is it essential to consider surveys of customer satisfaction? How important is it to review prices and discounts? (Why/Why not?) How important is it to consider rewards for customers? (Why/Why not?) 4. What is important when motivating staff? ? Financial benefits ? Career development Opportunities How important are financial benefits for motivating staff? (Why/Why not?) How important is it to offer opportunities for career development? (Why?) Is it important to offer training opportunities? (Why/Why not?) Why might social events be important for motivating staff? 5． What is important when dealing with petition? ? Pricing policies ? Advertising strategies Why are pricing policies important to consider? How important is it to consider advertising strategies? (Why?) Why is monitoring customer service essential? How important is it to develop a wider range of goods or services to offer to customer 6． What is important when planning health and safety training? ? Selecting topics ? Selecting staff to attend Why is selecting the right topics important? Why is it essential to select the right staff to attend the training course? How important is the length of training? (Why?) Is it important to offer retraining to staff? (Why? / Why not?) 7． What is important when choosing new office equipment? ? Prices and discounts ? Brand names Are prices and discounts the most important things to consider? (Why/Why not?) How important is the brand name? (Why/Why not?) Why is it important to consider aftersales service? It is important to consult staff before buying new equipment? (Why/Why not?) 8． What is important when entertaining foreign business clients? ? Venue for entertainment ? Cultural Differences 中國最大的管理資料下載中心 (收集 \整理 . 部分版權歸原作者所有 ) 第 2 頁 共 12 頁 How important is the venue for the entertainment? (Why?) Why is it important to consider cultural differences? What kinds of information about the clients is it essential to have? (Why?) How important is the cost of entertaining business clients? (Why/Why not?) 9． What is important when aiming to reach new markets? ? Market research ? Advertising Why is it essential to carry out market research? How important is it to consider advertising? (Why?) How important is it to consider the cost involved? (Why?) Is it essential to consider petitors39。 products? (Why/Why not?) 10. What is important when choosing a management training course to attend? ? Programme Contents ? Length of course Why is it important to consider the programme contents carefully? How important is the length of the course? (Why/Why not?) How important is the reputation of the course provider? (Why?) Is it essential for the course to offer formal qualifications? (Why/Why not?) 11. What is important when relocating a business? ? Local workforce available ? Location of site How important is it to consider the local workforce available? (Why?) Why is it important to consider the location of the site? Why is it important to consider the transport work? How important is it to consider the costs involved? (Why?) 12. What is important when advertising a new product? ? Target markets ? Choice of media Why is it essential to consider the target markets? How important is the choice of advertising media? (Why?) Why is the timing of the advertising campaign important? How important is the cost of advertising? 13. What is important when starting a new job? ? Knowledge of pany procedures ? Help from pany staff It is essential to know about pany procedures? (Why/Why not?) How important is it to have help from existing staff? (Why?) Are opportunities for training important? (Why/Why not?) How important is it for people to know how to use pany equipment when they start a new job? (Why/Why not?) 14. What is important when selecting staff for marketing trips abroad? ? Position in the pany ? Previous experience of other countries Is the position of members of staff the most important thing to consider? (Why/Why not?) How important is it for staff to have previous experience of working in other countries? (Why/Why not?) Are foreign language skills essential on trips abroad? (Why/Why not?) How important are social activities during marketing trips abroad? (Why?) 15. What is important when aiming to reduce production costs? 252。 Efficiency of production line 252。 Cost of raw materials Is increasing the efficiency of the production line the most important thing to consider? (Why/Why not?) How important is it to make savings on the cost of raw materials? (Why?) Is it important to consider introducing shift work? (Why/Why not?) How important is it to monitor overheads? 16. What is important when choosing people to