【正文】
Chris Jarvis 1 Management, People amp。 Organisations Managing Conflicts of Interest Chris Jarvis 2 Management, People amp。 Organisations Definition Conflict ?a process which begins when one party perceives that the other is frustrated, or is about to frustrate, some concern of his (or her). Thomas, 1976 in Bamp。H p634 Chris Jarvis 3 Management, People amp。 Organisations Exercise ? Clients – who is affected? ?Actors – who are the leading players (individuals, groups and institutions) ?Transformations (what is the content and process? What is the ground that is being fought over?) ?Worldview – what is the wider perspective ?Organisation – what are the anisational and coordinative implications ?Environment – what are the characteristics of the environment in which this is played? ?What are the conflicts amp。 interests? ?How are they manifested (feelings amp。 behaviour)? ?How would the conflicts normally be resolved? ?How do you think the participants perceive the resolutions in terms of degree of satisfaction ? Review an apparent source of conflict of interest in your anisation Chris Jarvis 4 Management, People amp。 Organisations Organisational policy and practice on conflict management ?What would be the content and coverage of an anisational policy on conflict management? ?What policy areas? ?What norms and expectations in terms of behaviour? Chris Jarvis 5 Management, People amp。 Organisations Factors influencing the manner of resolution ?Organisational climate amp。 culture ?Habituation, custom amp。 practice, status quo ?Personal or political interests ?Presence or