【正文】
Managing the Improvement Process PROPRIETARY 169。 1988 Thomas Group, Inc. All Rights Reserved. 2 What is a CrossFunctional Team? ? A team representing the various functional areas ? Mission of the team is to achieve an agreed upon, specific objective ? The objective is ultimately aimed at: ?Establishing a TCT mindset ?Driving continuous improvement in key business processes ?Radically improving the organization’s global petitiveness PROPRIETARY 169。 1988 Thomas Group, Inc. All Rights Reserved. 3 Why are CrossFunctional Teams Needed? ? Problems and solutions do not pletely reside within one department ?All functional elements involved in a process need to contribute ?Solutions must improve overall performance of the process ? Successful teams bring knowledge, objectivity and new view points to problem solving PROPRIETARY 169。 1988 Thomas Group, Inc. All Rights Reserved. 4 Empowerment Empowerment exists when: ? Roles, responsibilities, and accountability are clear ?Clear objectives and parameters within which to work are set ?Formal authority to acplish the task is granted ?The freedom to identify and execute solutions without fear of reprisal exists ?Risk taking is acceptable in order to gain Cycles