【正文】 一下。Let me have a check for 、請(qǐng)坐。Take a seat , 、我來為您指路。I’ll show you the 、祝您旅途愉快。Have a good 、祝您生意興隆。I wish you a good 、歡迎您再來。You are wele to stay with us next tim基本待客英語（一）在正式的英語表現(xiàn)里，疑問基本句型可分為下列四種： I ~ you ~ you ~ I ~?只要理解這四種基本的句型，就可以處理大部分業(yè)務(wù)上的狀況。1．自己要做什么事時(shí)，就使用May I ~ May I have your name, please? 請(qǐng)問尊姓大名May I have your checkout time, please? 請(qǐng)問您什么時(shí)候結(jié)帳離開？May I see your passport, please? 請(qǐng)讓我看一下您的護(hù)照好嗎？May I know your nationality, please? 請(qǐng)問您的國(guó)籍是什么？2． 麻煩客人時(shí)，可使用Could you ~ Could you fill out the form, please? 請(qǐng)您填寫這張表格好嗎？Could you write that down, please? 請(qǐng)您寫下來好嗎？Could you draft the fax, please? 請(qǐng)您寫下傳真的草稿好嗎？Could you hold the line, please? 請(qǐng)不要掛電話好嗎？ 3．詢問客人的喜好或是做什么時(shí)，可使用Would you ~ Would you like tea or coffee? 請(qǐng)問您要喝茶還是咖啡？Would you like to take a taxi? 請(qǐng)問您要搭計(jì)程車嗎？Would you mind sitting here? 請(qǐng)問您介意坐在這里嗎？** 只要在疑問詞后加“Would you ~”，就可以提出大部分的詢問。When would you like to visit Foshan? 請(qǐng)問您想要何時(shí)參觀佛山？When would you like to have lunch? 請(qǐng)問您想在哪里用餐？What time would you like to eat? 請(qǐng)問您想何時(shí)用餐？Who would you like to contact? 請(qǐng)問您想和誰聯(lián)絡(luò)？Which kind of room would you prefer? 請(qǐng)問您喜歡哪一種房間？How would you like to settle your bill? 請(qǐng)問您的賬單如何處理？How long would you like to stay? 請(qǐng)問您要逗留多久？How many tickets would you like to buy? 請(qǐng)問您要買幾張票？4．在提供建議協(xié)助、征求意見時(shí)，可使用Shall I ~ 或Would you like me to do ~? Shall I draw the curtains? 請(qǐng)問需要我把窗簾拉上嗎？Shall I draw you a map? 請(qǐng)問要我為您畫一張地圖嗎？Shall I make the reservation for you? 請(qǐng)問要我為您安排預(yù)約嗎？（二）招呼語Good morning.(用于中午以前)Good afternoon.(用于中午至下午六點(diǎn)以前)Good evening.(用于下午六點(diǎn)過后)在這些招呼語的后面接句子，例如：Good morning, you checkingout? 早上好，先生，請(qǐng)問您要退房嗎？Good afternoon, to FOSHAN Electrcical ，先生，歡迎光臨佛山電子賓館Good evening, I help you? 晚上好，小姐，請(qǐng)問我能為您服務(wù)嗎？后面也可以接上自己酒店名稱、部門名稱，如：Good morning, is the Front I help you? 早上好，先生。這里是服務(wù)臺(tái)，請(qǐng)問您需要服務(wù)嗎？（三）回答I see, ，先生。Certainly, ，先生。Just a moment, 。Thank you for ，先生。I am very sorry to have kept you 。Could you wait a little longer, please? 請(qǐng)您稍候好嗎？ 拒絕客人時(shí)，不要一口回絕說“No.”，要委婉一些。I am afraid I can’t do ，我恐怕沒辦法那樣做。Excuse me, let me ，先生，麻煩讓我過一下。如果是自己的錯(cuò)就說“I am sorry.”。如果是公司的錯(cuò)，就說：“We are sorry.”。I am very sorry for the I am very sorry for the 。I would like to apologize for the ?！癟hank you.”時(shí)回答You are 。Thank you, ，先生。Thank you very 。，可以說Here you 。Here is your room 。Here it 。7． 當(dāng)客人準(zhǔn)備離開時(shí)，可以說：Have a nice 。Please enjoy your stay 祝您住宿愉快。We hope to see you again 。Thank you for staying with 。8．當(dāng)客人的英語難以理解時(shí)面對(duì)客人的疑問，不要只是一味地傻笑，或是一直說Yes, ，要向客人提出疑問，或是先向?qū)Ψ秸f“Just a moment, please.”, 然后請(qǐng)求他人協(xié)助。Pardon? 對(duì)不起？Pardon me? 對(duì)不起？I beg your pardon? 對(duì)不起請(qǐng)?jiān)僬f一遍好嗎？Could you repeat that, please? 請(qǐng)您重復(fù)一遍好嗎？若是不敢肯定對(duì)方所說的部分內(nèi)容時(shí)，可以將不明白的部分重復(fù)一遍，如：Excuse me, you mean you lost your room key？不好意思，先生，您是說您丟了房間的鑰匙？電話英語的應(yīng)對(duì)1． 接電話時(shí)不可以簡(jiǎn)單地回答“Hello”,而應(yīng)報(bào)上自己的公司或所屬單位的名稱。例如：“Hello, this is Information Desk.” 您好，這里是問詢處。“Information