【正文】 一下。Let me have a check for 、請坐。Take a seat , 、我來為您指路。I’ll show you the 、祝您旅途愉快。Have a good 、祝您生意興隆。I wish you a good 、歡迎您再來。You are wele to stay with us next tim基本待客英語（一）在正式的英語表現(xiàn)里，疑問基本句型可分為下列四種： I ~ you ~ you ~ I ~?只要理解這四種基本的句型，就可以處理大部分業(yè)務上的狀況。1．自己要做什么事時，就使用May I ~ May I have your name, please? 請問尊姓大名May I have your checkout time, please? 請問您什么時候結帳離開？May I see your passport, please? 請讓我看一下您的護照好嗎？May I know your nationality, please? 請問您的國籍是什么？2． 麻煩客人時，可使用Could you ~ Could you fill out the form, please? 請您填寫這張表格好嗎？Could you write that down, please? 請您寫下來好嗎？Could you draft the fax, please? 請您寫下傳真的草稿好嗎？Could you hold the line, please? 請不要掛電話好嗎？ 3．詢問客人的喜好或是做什么時，可使用Would you ~ Would you like tea or coffee? 請問您要喝茶還是咖啡？Would you like to take a taxi? 請問您要搭計程車嗎？Would you mind sitting here? 請問您介意坐在這里嗎？** 只要在疑問詞后加“Would you ~”，就可以提出大部分的詢問。When would you like to visit Foshan? 請問您想要何時參觀佛山？When would you like to have lunch? 請問您想在哪里用餐？What time would you like to eat? 請問您想何時用餐？Who would you like to contact? 請問您想和誰聯(lián)絡？Which kind of room would you prefer? 請問您喜歡哪一種房間？How would you like to settle your bill? 請問您的賬單如何處理？How long would you like to stay? 請問您要逗留多久？How many tickets would you like to buy? 請問您要買幾張票？4．在提供建議協(xié)助、征求意見時，可使用Shall I ~ 或Would you like me to do ~? Shall I draw the curtains? 請問需要我把窗簾拉上嗎？Shall I draw you a map? 請問要我為您畫一張地圖嗎？Shall I make the reservation for you? 請問要我為您安排預約嗎？（二）招呼語Good morning.(用于中午以前)Good afternoon.(用于中午至下午六點以前)Good evening.(用于下午六點過后)在這些招呼語的后面接句子，例如：Good morning, you checkingout? 早上好，先生，請問您要退房嗎？Good afternoon, to FOSHAN Electrcical ，先生，歡迎光臨佛山電子賓館Good evening, I help you? 晚上好，小姐，請問我能為您服務嗎？后面也可以接上自己酒店名稱、部門名稱，如：Good morning, is the Front I help you? 早上好，先生。這里是服務臺，請問您需要服務嗎？（三）回答I see, ，先生。Certainly, ，先生。Just a moment, 。Thank you for ，先生。I am very sorry to have kept you 。Could you wait a little longer, please? 請您稍候好嗎？ 拒絕客人時，不要一口回絕說“No.”，要委婉一些。I am afraid I can’t do ，我恐怕沒辦法那樣做。Excuse me, let me ，先生，麻煩讓我過一下。如果是自己的錯就說“I am sorry.”。如果是公司的錯，就說：“We are sorry.”。I am very sorry for the I am very sorry for the 。I would like to apologize for the 。“Thank you.”時回答You are 。Thank you, ，先生。Thank you very 。，可以說Here you 。Here is your room 。Here it 。7． 當客人準備離開時，可以說：Have a nice 。Please enjoy your stay 祝您住宿愉快。We hope to see you again 。Thank you for staying with 。8．當客人的英語難以理解時面對客人的疑問，不要只是一味地傻笑，或是一直說Yes, ，要向客人提出疑問，或是先向對方說“Just a moment, please.”, 然后請求他人協(xié)助。Pardon? 對不起？Pardon me? 對不起？I beg your pardon? 對不起請再說一遍好嗎？Could you repeat that, please? 請您重復一遍好嗎？若是不敢肯定對方所說的部分內容時，可以將不明白的部分重復一遍，如：Excuse me, you mean you lost your room key？不好意思，先生，您是說您丟了房間的鑰匙？電話英語的應對1． 接電話時不可以簡單地回答“Hello”,而應報上自己的公司或所屬單位的名稱。例如：“Hello, this is Information Desk.” 您好，這里是問詢處?！癐nformation