【正文】 X X X X X X X X X X X X X X X X X X X X X X X X X OffTarget Unpredictable OnTarget 6??Helps us Identify and Reduce VARIATION due to: Insufficient Process Capability Unstable Parts Materials Inadequate Design Margin Target USL LSL Target USL LSL Target USL LSL Center Process Reduce Spread OffTarget Unpredictable OnTarget Defects 6? Overview Problem Solving Approach “ Lower Specification Limit” “ Upper Specification Limit” Less Variation Means Fewer Defects Higher Process Yields 6? Overview Problem Solving Approach Key Components of “BREAKTHROUGH STRATEGY” Measure Analyze Improve Control ? Identify CTQ CTP (Critical to Process) Variables ? Do Process Mapping ? Develop and Validate Measurement Systems ? Benchmark and Baseline Processes ? Calculate Yield and Sigma ? Target Opportunities and Establish Improvement Goals ? Use of Pareto Chart Fishbone Diagrams ? Use Design of Experiments ? Isolate the “Vital Few” from the “Trivial Many” Sources of Variation ? Test for Improvement in Centering ? Use of Brainstorming and Action Workouts ? Set up Control Mechanisms ? Monitor Process Variation ? Maintain “In Control” Processes ? Use of Control Charts and Procedures A Mix of Concepts and Tools Will Also Integrate with NPI Process 6? Overview Disciplined Change Process A New Set of QUALITY MEASURES ? Customer Satisfaction ? Cost of Poor Quality ? Supplier Quality ? Internal Performance ? Design for Manufacturability Will Apply to Manufacturing NonManufacturing Processes and be Tracked Reported by Each Business 6? Overview Structure Quality Council ? Members: Labs Functions ? “Pipeline” BB Project Priorities ? Training Certification ? Measurements Rewards ? Communications Champions ? Leadership: Overall Initiative ? Project Funding ? HR: Training Rewards Black Belts ? Lead 6? Project Teams ? “Measure/Analyze” ? “Improve/Control” ? Out with Businesses ? Here at CRD Master Black Belts ? Teach 6? ? Mentor Black Belts ? Monitor BB Projects ? Work “Pipeline” Projects ? A Resource Pool Team Members ? Learn/Use 6? Tools ? Work on BB Projects ? Part of The Job ? Out with Businesses 6? Projects with the GE Businesses ??g S i x S i g m a P a c i f i c O r g a n i z a t i o n C h a r tR a c h e l D u a nQ u a l i t y L e a d e rR a c h e l D u a nQ u a l i t y L e a d e rS t e v e D o w d l eS e r v i c e M B BY o n k e T h i oP S I M B BJ a c k i e L i me B u s i n e s s B BH i r o s h i M o r o k u m aT C O M B B( O p e n )G r o w t h M B BD a v i d C h a nG E P G C M B BJ i n B o n g C h o iG E P K M B BN N L o wG E P S M B BM i l i n d A w a l g a o n k a rG E P A M B BK i y o s h i M o r i o k aG E P J M B BG E P P P r o c e s s M B B ’ sR e g i o n a l M B B ’ sgS i x S i g m aPro j ect Su p p o rt /T rai n i n gFu n ct i o n alC o m m i t m en tW i t h A ct i o n 44222415D a vi d C ha n ( M B B )F or ni a F ungS i x S i gm a A dm i ni s t r a t orA l a n L e ung ( S a l e s )E ddy W u ( M a r ke t i ng)F L ’ s G B ’ s P r o c e s s B B ’ sG e or ge H ua ng( H K / T a i w a n)A da m S he n ( N or t h P R C ) 1/ 2A da m J i n ( S out h P R C )G ro w thM i m i Y i ng ( H K )O pe n ( N ans ha )O pe n ( Shanghai )G a r y W ongP e t e r C ha n Sup pl yC ha i nP o l y m e rl a ndK e vi n L i uM i c ha e l Y a ng( T C O )N a n s haT C OS t one S hiD undy C he nM i c ha e l Y a ng( S t a bl e O p / S e r vi c e )N a n s haSta bl eO p/ Ser v i ce G e or ge S hi ( S ha ngha iP r oj e c t )Sha ng ha iP ro jectD a vi d C ha nA da m S he n 1/ 2E C o m m J a s on C he ung N or m a n Y a u ( E C om )E H S 1F i n a n c e 13H R 4I M O 4G B ’ s 22G . C O r g a n i z a t i o n C h a r t 1996 1997 1998 1999 2023 2023C o s t $200 $380 $450 $500 $600 $700 G E B e n e f i t s $170 $700 $ 1 , 2 0 0 $ 2 , 4 5 0 $ 2 , 5 0 0 $ 3 , 5 0 0 C u s t o m e r I m p a c t $50 $500 $ 1 , 5 0 0 S i x S i g m a R e s u l t s $ 2 , 5 0 0 $ 3 , 0 0 0 $ 5 , 0 0 0 P r o j e c t e d G E S h a r e h o l d e r B e n e f i t C o n t i n u e s . . . $ 2 B + i n 1 9 9 9F u t u r e B e n e f i t s I n c l u d e E m p h a s i s o n C u s t o m e r I m p a c t Tabulation of GE Six Sigma Results Benefit Target Update Current benefits level MM QPID loading : Carryover from 1999 : Completed Projects 2023 : Active Projects 2023 : Total : MM c / o fr o m C o m p l e te d A c ti v eB e n e fi t T y p e T a r g e t 9 9 p r o j e c ts 0 0 p r o j e c ts 0 0 p r o j e c ts T o ta l 2 0 0 0 0 0 Q 1 0 0 Q 2 0 0 Q 3 0 0 Q 4D i re c t