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capability and performance ?As capability increases, the benefits multiply and productivity of the pany improves It takes skilled resources to make six sigma happen 12 ? Strike the right balance between immediate and longer term needs ? A fire fighting culture, bined with a reliance on inspection as a means of delivering customer satisfaction, has limited the development of many panies ? If a pany is to progress from 34 sigma capability towards 6 sigma, it must find and eliminate the root causes that limit process, and ultimately business, capability ? While this is taking place, the pany must, in the short term, protect the interests of the customer by the continued use of ?traditional? methods Resource Planning Challenges 13 Who Are the Key Players? ? Executives ? Deployment ChampionsSM ? Project ChampionsSM ? Black BeltsSM ? Green BeltsSM ? Master Black BeltsSM ? Process Owners ? HR ? Training ? Finance ? IT ? Communications 14 6s Project Champions 6s Deployment Champion(s) SM Business Unit Leader CEO Corporate 6s Senior ChampionSM HR Deployment ChampionSM IT Deployment ChampionSM Finance Deployment ChampionSM PR Deployment ChampionSM Business Operations Leaders 6s HR Manager 6s Financial Manager Green BeltsSM 6s IT Manager Training Deployment ChampionSM 6s Master Black BeltsSM 6s Comm. Manager 6s Training Manager 6s Project ChampionsSM 6s Black BeltsSM 6s Deployment Infrastructure 6s Executive Council Six Sigma Deployment Roles 15 ? Owns vision, direction, integration, results ? Leads change ? Project owner ? Implements solutions ? Black BeltSM manager ? Full time ? Trains and coaches Black BeltsSM and Green BeltsSM ? Full time ? Facilitates problem solving ? Trains and coaches Project Teams ? Projectspecific ? Knowledge sharing All employees ? Understand vision ? Apply concepts to their job and work area ? Helps Black BeltsSM Master Black BeltsSM Black BeltsSM Green BeltsSM Project Team Members ChampionsSM Executives CrossFunctional Cooperation Needed 16 The Evolution of a Project vs. Level of Responsibility / Drive Level of drive Time Project Handoff Measure Analyze Improve Control / Sustain Define 17 HUMAN RESOURCE PRACTICES 30 18 Human Resource Practices ? Career Planning Development ? Black Belt candidate selection ? Promotional Prac