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【正文】 t – Actions of Leaders – Decision Making – Leading Change LEADERSHIP – Strategic Development of People DEVELOPMENT OF PEOPLE – End Customer Identification – Value Delivery System – Other Customers of the System – Creating Passion for Customers – Understanding Competition CUSTOMERS BUSINESS ENVIRONMENT EXECUTING THE PLANS – Cross Organizational Processes, Organization Design – Process Management Improvement – Plan Deployment Review – Managing Relationships – Performance Measurement QMS的實(shí)施流程 Basic Leading Competitive Narrative Resources How To Get Started Basic Leading Competitive Narrative Resources How To Get Started Review the QMS topics How effectively is your entity performing in each of the QMS areas? Focus on a specific business and understand the business situation Determine importance of each QMS topic to business success in the segment Position entity performance Basic...petitive...Leading Results/Approach/Deployment Go do it ! Discover other existing or possible approaches P o s i t i o n I M P O R T P o s i t i o n I M P O R T P o s i t i o n I M P O R T Decide what actions you39。ll take to guarantee future business success QMS的實(shí)施流程實(shí)例 ) 簡(jiǎn)介，介紹評(píng)估日程，整理圖表（ 15 分鐘）) ) 業(yè)務(wù)規(guī)劃（ 15 分鐘）) ) 規(guī)劃系統(tǒng)－流程 / 時(shí)間 客戶與合作伙伴需求 包括客戶需求（在計(jì)劃中） 協(xié)調(diào)（目標(biāo)與資源）) ) 關(guān)鍵業(yè)務(wù)指標(biāo) 價(jià)值，對(duì)客戶的關(guān)注程序 ) 年度計(jì)劃) ) 業(yè)務(wù)基本要素統(tǒng)計(jì)表) ) 領(lǐng)導(dǎo)層 / 參與（ 15 分鐘）) ) 管理者所作的工作（確保成功） 決策（與交流）) 創(chuàng)新（領(lǐng)導(dǎo)者在其中的作用）) ) 對(duì)人員的
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