【正文】 all levels of management. (質(zhì)量管理架構(gòu)方面是廣為承認(rèn)的和支持各個(gè)級(jí)別的管理的) The organization works directly with customers not only in resolving issues, but also in understanding customers’ businesses/needs to anticipate their requirements. (不僅僅是解決問題，組織要直接與客戶溝通，也要了解客戶事務(wù)/客戶需要的預(yù)期要求)Score: 4Organization’s QMS is grouped into business processes to have customer advocacy role. Department responsible in these process areas maintains all procedures to define responsibilities, activities and implementation of QMS requirements. 組織的質(zhì)量管理體系在團(tuán)隊(duì)實(shí)現(xiàn)中，正如客戶所提倡的。部門職責(zé)在所有的環(huán)節(jié)都有程序文件來明確界定，主動(dòng)和徹底的貫徹質(zhì)量體系的要求。 Organization’s QMS is designed to meet the requirements of ISO 9001:2000/TL9000H (Quality Manual).組織的質(zhì)量體系符合ISO 9001:2000/TL9000H 。 Management review held internally at annual basis, 每年對(duì)經(jīng)營活動(dòng)進(jìn)行回顧operation review monthly and quality review monthly運(yùn)作過程和質(zhì)量每月進(jìn)行回顧. Customer quality review package is ready for other customers per customer requirement. 顧客確認(rèn)已經(jīng)能夠滿足顧客的每一個(gè)要求Astec VP quality, Managing Director, Sales, product support group will attend the quarterly business and quality review with customer on site at customer’s pany. 包括質(zhì)量總監(jiān)、常務(wù)董事，市場(chǎng)人員，過程支持在內(nèi)都會(huì)參加這類的回顧確認(rèn)顧客要求予以滿足 Hold Notice procedure addressed the stop build/ship ship issue, a CAR will be generated following the hold notice. Where as the escalation process is stated in QA ，并且每一次都能夠得到相應(yīng)人的關(guān)注，更加詳細(xì)的規(guī)定在QA Comments / Objective Evidence: (注釋/客觀意見):2. Internal Audits內(nèi)部審核Does an internal assessment program exist as part of the quality system review process and does Management regularly report on the results?內(nèi)審報(bào)告是否存在質(zhì)量體系審查程序和定期報(bào)告管理的結(jié)果？SCORE 1: No evidence of a quality management system internal assessment program exists. 沒有證據(jù)表明質(zhì)量管理體系內(nèi)部評(píng)估計(jì)劃的存在SCORE 2: An informal quality management system internal assessment procedure exists and a few areas of the business are being assessed. 一個(gè)非正式的質(zhì)量管理體系內(nèi)部評(píng)估程序存在，以及一些地區(qū)的業(yè)務(wù)正在評(píng)估 Some corrective action is taking place based on the results of the assessments. 一些糾正行為的基礎(chǔ)上得到的評(píng)估結(jié)果 Management is being aware of the need for a quality management system internal assessment program. 管理者意識(shí)到需要有一個(gè)質(zhì)量管理體系內(nèi)部評(píng)估程序SCORE 3: Management has established a documented procedure for conducting quality management system internal assessments in some major areas of the business. Some of Management is being proactive in providing resources to expand the internal assessment process to key areas of the business. 在一些主要區(qū)域已建立了一個(gè)記錄程序進(jìn)行質(zhì)量管理體系內(nèi)部評(píng)估。一些管理者正在成為積極主動(dòng)地提供資源，擴(kuò)大內(nèi)部評(píng)估過程中的關(guān)鍵領(lǐng)域的業(yè)務(wù) The assessments are being scheduled from a master schedule. Assessors are sufficiently trained and independent of the area assessed. 評(píng)估正在從總表中計(jì)劃。陪審員足夠的訓(xùn)練有素和獨(dú)立的面積分?jǐn)?Management is reviewing the results of the quality management system internal assessments and assigning resources for corrective action. 管理者根據(jù)內(nèi)審報(bào)告內(nèi)部評(píng)估和分配資源 Close rates for corrective action items and assessments conducted ontime to schedule, or similar metrics, are being tracked. 關(guān)閉率糾正行動(dòng)項(xiàng)目，并進(jìn)行評(píng)估的時(shí)間安排，或類似的數(shù)據(jù)，目前正在跟蹤 Records and schedules pertaining to the quality management system internal assessment program are quality records and are collected, retained, and dispositioned per the quality record procedure. 記錄和收集 記錄和時(shí)間表有關(guān)的質(zhì)量管理體系內(nèi)部評(píng)估程序的質(zhì)量，保留，布置每個(gè)程序的質(zhì)量記錄SCORE 4: The assessment schedule and frequency is sufficient to enable management to determine if a business unit is in control. 評(píng)估時(shí)間表和頻率足以使管理層確定是否控制一個(gè)業(yè)務(wù)單位 Assessment results are part of a closed loop corrective action process. 評(píng)估結(jié)果是閉環(huán)糾正行動(dòng)的進(jìn)程的一部分 Management is actively reviewing results of internal assessments and using the data to initiate continuous programs, or similar. 管理審查的結(jié)果是積極的內(nèi)部評(píng)估，并利用這些數(shù)據(jù)開始連續(xù)的節(jié)目，或類似的 Metrics utilized to track the quality management system internal assessment program are showing positive measurable results. 計(jì)量用來跟蹤質(zhì)量管理體系內(nèi)部評(píng)估計(jì)劃理想的可衡量的結(jié)果SCORE 5: The quality management system internal assessment program is deployed in all major areas of the business and has bee a routine part of the business unit review process. 質(zhì)量管理體系內(nèi)部評(píng)估計(jì)劃部署在各主要地區(qū)的業(yè)務(wù)，并已成為例行部分業(yè)務(wù)部門的審查程序 There is evidence that all corrective actions are closed or are being actively worked on. 有證據(jù)表明，所有的糾正行動(dòng)已經(jīng)關(guān)閉或正在積極努力 Drill Deep, Drill Wide or similar processes are used to permanently correct systemic issues. Management has a method or metrics in place to ensure that corrective actions are effective. DDDW或者類似的問題解決工具已經(jīng)被用來解決管理中的糾正和預(yù)防措施中Comments / Objective Evidence:Score: 5Internal Quality Audit is carried out by certified Internal Quality Audit Team, is effectively implemented and maintained as stipulated in QA005APP (Internal Quality Audit Procedure) in an annual basis. Corrective actions are carried out and its effectiveness is being verified. CAR issuance and monitoring is stipulated in QA006APP (Corrective Action Request Procedure). CAR is issued during ARS system. Last audit was done in 1516, 2021 June with audit result % with a total of 10 observations/5 areas from a total of 58 areas audited by internal quality team. Drill wide is implemented for generic issues. Review minutes were recorded for next review follow up.SECTION 2: MANAGEMENT RESPONSIBILITY3. Quality Data and Communication質(zhì)量數(shù)據(jù)和溝通Is a system in place to adequately municate the quality data and performance to customer expectations (scorecard, satisfaction data, etc.) to all employees? To follow progress versus goal? To measure trends?有沒有一種系統(tǒng)能夠在適當(dāng)?shù)牡胤綕M足顧客期望來充分的溝通品質(zhì)資料和性能(積分卡，滿意度，等等)對(duì)所有雇員嗎? 遵循進(jìn)步與目標(biāo)嗎?衡量動(dòng)態(tài)呢?SCORE 1: There is not a system to monitor progress, measure trends, or to municate quality data to the employees of the organization. 沒有一個(gè)系統(tǒng)去監(jiān)督項(xiàng)目進(jìn)展，衡量動(dòng)態(tài)，或溝通品質(zhì)資料去給組織的雇員SCORE 2: There are elements of a system to monitor progress, measure trends, and to municate quality data. 一個(gè)系統(tǒng)的原理是去監(jiān)督項(xiàng)目進(jìn)展，測(cè)量趨勢(shì)，和溝通質(zhì)量數(shù)據(jù) Some organizations have begun using and municating this information. 一些組織已經(jīng)開始使用和溝通這些資料 Many organizations are following progress to goal and measuring trends. 許多組織遵循這個(gè)進(jìn)步的目標(biāo)和衡量的動(dòng)態(tài)SCO