咖啡廳早餐自助餐服務(wù)程序-文庫吧
2025-06-22 13:18 本頁面
【正文】 ，手持餐牌，鞠躬、親切、友善地問候客人：“Good morning. Wele to coffee shop. How many people are there in your party? / Table for one (two)?”早上好，歡迎光臨，請問幾位呢？１）應(yīng)在客人抵達(dá)后１分鐘內(nèi)安排客人就座。２）為客人安排已擺設(shè)好的餐臺(tái)，如臺(tái)還沒有收拾好，告知客人待臺(tái)收拾、擺設(shè)好后馬上入座。 “Would you mind waiting for a while? The table was occupied, and we’recleaning the table now, but I assure we’ll take you seat as soon as it’s cleaned.”請稍等一會(huì)，那張臺(tái)的客人剛離開，我們正在收拾，我保證，一旦收拾好，馬上讓您入座。３）如餐廳已滿座，應(yīng)請客人稍等：“ I’m sorry. It’s full now. Would you like to wait a moment? We’ll arrange a table or you as soon as possible. Please have a seat here.很抱歉，餐廳現(xiàn)在已經(jīng)滿座，請稍等一會(huì)兒，如果有臺(tái)，我們馬上為您安排。4）客人提出需要江邊位時(shí)，而餐廳江邊位已滿時(shí)，不要一口回絕客人，要先幫客人查看一下再答復(fù)客人。 Would you mind to waiting for a moment? Let me have a check the table by the window if it39。s possible now. 請稍等一下，讓我看一看現(xiàn)在是否還有江邊臺(tái)。5）在確實(shí)沒有江邊臺(tái)后，應(yīng)先向客人解釋江邊位已訂滿，建議客人坐其它座位，及歡迎客人下次提早預(yù)訂，并向客人表示，如有江邊位再為他轉(zhuǎn)臺(tái)。I39。m sorry, sir. The table by the window is full now. How about this table? You can also enjoy the nice view of the river. (You can enjoy the waterfall and golden fish). 對不起，先生，現(xiàn)在江邊位確實(shí)已訂滿了，坐這張臺(tái)好嗎？你同樣可以欣賞到江景的。We39。ll change the table by the window for you as soon as possible.如果有江邊臺(tái)，我們將馬上為您轉(zhuǎn)臺(tái)。Would you please book the table by the window at next time? And it39。s the booking number. Thank you.請您下次提早預(yù)訂江邊位，這是訂座電話號碼，謝謝。6）凡在門口看餐牌的客人，迎送員要熱情向客人問好，向客人介紹餐廳，推介餐廳品種給客人。Good morning, sir / madam. Our coffee shop offers variety styles of a la carte amp。 buffet. Please e in and have a look. I hope you will like it?早上好，先生 / 小姐，我們咖啡廳供應(yīng)各式散點(diǎn)美食及自助餐，您可以進(jìn)來看一看，希望您喜歡。 2．詢問客人是否使用旅行團(tuán)餐券：Do you have breakfast coupon / ticket?請問您是否有早餐券嗎？1）如客人出示旅行團(tuán)餐券的：* 迎送員應(yīng)馬上查看手上所持的團(tuán)號座位，請客人跟
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