【正文】 Man熨燙工：Presser機(jī)修技工：Machination洗滌工：Washer木工油漆高級(jí)技工：Carpenteramp。painter弱電值班維修技工：DutyElectrician娛樂(lè)部：RecreationDepartment保安部：SecurityDepartment娛樂(lè)總監(jiān)；RecreationDirector保安部經(jīng)理：SecurityManager舞臺(tái)總監(jiān)：StagePerformanceDirector高級(jí)主管：SecuritySeniorSupervisor藝術(shù)總監(jiān)：ArtsDirector消防員：Fireman主管：SecuritySupervisor拓展部經(jīng)理：MarketingManager消防主任：FireCenterOfficer各部門(mén)、崗位名稱(chēng)英漢對(duì)照保安員：SecurityGuard 領(lǐng)班：SecurityCaptain 服務(wù)員：Waiteramp。Waitress咨客：Hostess餐飲部：Foodamp。BeverageDepartment傳菜員：Pantryman中餐廳：ChineseRestaurant實(shí)習(xí)生：Trainee西餐廳：WesternRestaurant餐飲總監(jiān)；Famp。BDirector餐飲部經(jīng)理：Famp。BManager行政總廚：ExecutiveChef助理行政總廚：Asst.Executivechef中廚總廚：MasterChefChineseFood中廚主廚：SousChef(ChineseKitchen)西廚總廚；MasterChef.WesternFood西廚主廚：SousChef(WesternKitchen)西餅主廚：ChiefBaker點(diǎn)心工：PastryCook燒味廚師：GrillChef廚工：CookAssistant管事部：StewardDepartment總管事：ChefSteward主管：StewardSupervisor碗工：Dishwasher管事清潔工：Cleaner宴會(huì)銷(xiāo)售部經(jīng)理：BanquetSalesManager宴會(huì)銷(xiāo)售主任：BanquetSalesOfficer中餐部經(jīng)理：ChineseRestaurantManager西餐部經(jīng)理：WesternRestaurantManager營(yíng)業(yè)部經(jīng)理：SalesManager酒水部經(jīng)理：BeverageManager調(diào)酒師：Bartender酒吧服務(wù)員：Barman咖啡廳主管：CoffeeShopSupervisor高級(jí)主管；SeniorSupervisor領(lǐng)班：Captain高級(jí)服務(wù)員：SeniorWaiteramp。Waitress 酒店部門(mén)英語(yǔ)名稱(chēng)
1． Executive Officet行政辦公室
2． Human Resources
3． Front Office前廳部
4． Housekeeping
5． Food amp。 Beverage
6． Recreational
7． Financial
8． Sales
9． Security
10． Engineering
11． Waiting list等候名單
12． Average room rate平均房?jī)r(jià)
13． DND=Do Not Disturb請(qǐng)勿打擾
14． VIP=Very Important Person貴賓
15． Package包價(jià)服務(wù)
16． Noshow訂房不到
17． Message留言
18． Cancellation取消
19． Walkin無(wú)預(yù)訂散客
20． Morning call叫醒服務(wù)
21． Complain投訴
22． Over booking超額預(yù)訂
23． OOO=Out of Order維修房
24． Lost and found 失物招領(lǐng)
25． Room status 房間狀態(tài)
26． Check in 登記入住
27． Check out 結(jié)帳離店
28． Reservation預(yù)訂
29． Reception接待
30． Operator總機(jī)話務(wù)員
31． Business centre商務(wù)中心
32． DDD=Domestic Direct Dial國(guó)內(nèi)直撥
33． IDD=International Direct Dial國(guó)際直撥
34． LDD=Local Direct Dial市話
35． Suite套房
36． Standard room標(biāo)準(zhǔn)間
37． Double room大床間
38． Minibar小酒吧
39． Laundry service洗衣服務(wù)
40． Room service送餐服務(wù)
41． Menu菜單
42． PA=Public Area公共區(qū)域
43． DJ=Disk Jockey音控員
44． Tips=To Insure Prompt Service小費(fèi)
45． AM=Assistant Manager大堂副理
總經(jīng)理 general manager
外方總經(jīng)理 Expatriate General Manager
副總經(jīng)理 deputy general manager
財(cái)務(wù)總監(jiān) Finance Controller
銷(xiāo)售總監(jiān) Director of Sales
市場(chǎng)總監(jiān) Director of Marketing
客務(wù)總監(jiān) Director of Rooms Divsion
行政總廚 Executive Chef
部門(mén)經(jīng)理 department manager。division manager。section manager
經(jīng)理助理 assistant manager
主管 supervisor
領(lǐng)班 captain
酒店設(shè)備、用品
escalator 自動(dòng)樓梯
bookshelf 書(shū)架
ground floor (英)底，層，一樓
cabinet 櫥柜
switch 開(kāi)關(guān)
venetian blind 百葉窗簾
curtain 窗簾
wastebasket 字紙簍tea trolley 活動(dòng)茶幾
night table 床頭柜
first floor (英)二樓，(美)一樓
folding screen 屏風(fēng)
hanger 掛鉤
plug 插頭
wall_plate 壁上掛盤(pán)
Chinese painting 國(guó)畫(huà)elevator, lift 電梯
drawer 抽屜
second floor (英)三樓，(美)二樓
spring 彈簧
cushion 靠墊，墊子
socket 插座，插口
sitting_room 起居室
voltage 電壓floor 樓層，地板
carpentry (總稱(chēng))木器
tea table 茶幾
bedclothes 床上用品
quilt 被子
mattress 床墊
thermos 熱水瓶
transformer 變壓器
服務(wù)臺(tái)常用詞匯
management 經(jīng)營(yíng)、管理
market price 市價(jià)
cashier39。s desk 兌換處
coin 硬幣
accounting desk 帳務(wù)處
check_out time 退房時(shí)間
voucher 證件
price list 價(jià)目表
check, cheque 支票
sign (動(dòng))簽字
interest 利息
form 表格reservation 預(yù)訂
reception desk 接待處
tip 小費(fèi)
reservation desk 預(yù)訂處
luggage office 行李房
…per thousand 千分之…
spare (形)多余的
postpone (動(dòng))延期
cancel (動(dòng))取消
traveller39。s cheque 旅行支票
pay (動(dòng))付款
fill (動(dòng))填寫(xiě)administration 管理、經(jīng)營(yíng)
note 紙幣
registration desk 入宿登記處
lobby 前廳
luggage rack 行李架
visit card 名片
identification card 身份證
rate of exchange 兌換率
conversion rate 換算率
charge (動(dòng))收費(fèi)
bill 帳單
change money 換錢(qián)procedure 手續(xù)、程序
information desk 問(wèn)詢(xún)處
luggage label 行李標(biāo)簽
overbooking 超額訂房
…per cent 百分之…
reasonable (形)合理的
cash (動(dòng))兌換
keep (動(dòng))保留、保存
bank draft 匯票
accept (動(dòng))接受
procedure fee 手續(xù)費(fèi)
fill in the form 填表
電訊服務(wù)
operator 電話員
house phone 內(nèi)部電話
special line 專(zhuān)線
dial a number 撥號(hào)碼
hold the line 別掛電話
can39。t put somebody through 接不通
ordinary telegram 普通電話receiver 聽(tīng)筒
city phone 城市電話
telephone number 電話號(hào)碼
replace the phone 掛上電話
Line, please. 請(qǐng)接外線。
The line is busy(engaged) 占線。
send a telegram(cable) 發(fā)電報(bào)long distance 長(zhǎng)途電話
telephone directory 電話簿
call somebody up 打電話給某人
can39。t hear somebody 聽(tīng)不見(jiàn)
can39。t get through 打不通
inland telegram 國(guó)內(nèi)電報(bào)
ordinary mail 平信switchboard 交換臺(tái)
central exchange 電話總局
The connection is bad. 聽(tīng)不清。
express telegram 加快電報(bào)
special despatch 專(zhuān)電
registered fee 掛號(hào)郵資
postcard 明信片GMGENERALMANAGER總經(jīng)理
DGMDUTYGENERALMANAGER副總
DORDIRECTOROFROOMS客務(wù)部總監(jiān)
AMASSISTANTMANAGER大堂經(jīng)理（住店時(shí)投訴可以找的人）
FINFINANCE財(cái)務(wù)部
DOFDIRECTOROFFINANCE財(cái)務(wù)總監(jiān)
DOMDIRECTOROFSALESamp。MARKETING銷(xiāo)售部總監(jiān)
FOFRONTOFFICE前廳部
FOMFRONTOFFICEMANAGER前廳部經(jīng)理
FDFRONTDESK前臺(tái)
CONCCONCIERGE禮賓部
BCBUSINESSCENTER商務(wù)中心
Famp。BFOODamp。BEVERAGE餐飲部
ENGENGINEERING工程部
HKHOUSEKEEPING客房部
HRHUMANRESOURCES人力資源部市場(chǎng)營(yíng)銷(xiāo)部salesamp。MarketingDivision
銷(xiāo)售部SalesDepartment
公關(guān)部PublicRelationDepartment
預(yù)訂部ReservationDepartment
客務(wù)部RoomDivision
前廳部FrontOfficeDepartment
管家部HousekeepingDepartment
餐飲部Foodamp。BeverageDepartment
康樂(lè)部RecreationandEntertainmentDepartment
工程部EngineeringDepartment
保安部SecurityDepartment
行政部RearServiceDepartment
商場(chǎng)部ShoppingArcade
人力資源開(kāi)發(fā)總監(jiān)DirectorofHumanResources
人事部經(jīng)理PersonnelManager
培訓(xùn)部經(jīng)理TrainingManager
督導(dǎo)部經(jīng)理QualityInspector
人事主任PersonnelOfficer
培訓(xùn)主任TrainingOfficer
財(cái)務(wù)總監(jiān)FinancialController
財(cái)務(wù)部經(jīng)理ChiefAccountant
成本部經(jīng)理CostController
采購(gòu)部經(jīng)理PurchasingManager
采購(gòu)部主管PurchasingOfficer
電腦部經(jīng)理EDPManager
總出納ChiefCashier
市場(chǎng)營(yíng)銷(xiāo)總監(jiān)DirectorofSalesandMarketing
銷(xiāo)售部經(jīng)理DirectorofSales

宴會(huì)銷(xiāo)售經(jīng)理BanquetSalesManager
銷(xiāo)售經(jīng)理SalesManager
宴會(huì)銷(xiāo)售主任BanquetSalesOfficer
銷(xiāo)售主任SalesOfficer
高級(jí)銷(xiāo)售代表SeniorSalesExecutive
銷(xiāo)售代表SalesExecutive
公關(guān)代表.Representative
ExecutiveOffice總行政辦公室
賓客關(guān)系主任GuestRelationOfficer
公關(guān)部經(jīng)理PublicRelationManager
公關(guān)部主任PublicRelationSupervisor
客戶(hù)經(jīng)理AccountManager
高級(jí)客戶(hù)經(jīng)理SeniorAccountManager
資深美工SeniorArtist
美工Artist
銷(xiāo)售部聯(lián)絡(luò)主任SalesCoordinator
資深銷(xiāo)售中心預(yù)訂員SalesCenterSeniorReservationClerk
銷(xiāo)售中心主