【正文】 .........................................................39. 運營支撐信息域 ............................................................................................................39. 業(yè)務(wù)受理 ................................................................................................................39. 業(yè)務(wù)開通 ................................................................................................................40. 帳務(wù)結(jié)算 ................................................................................................................40. 故障處理 ................................................................................................................41第 4 章. 集團公司級功能需求 ....................................................................................................42. 面向信息管理的需求 ....................................................................................................42. 大客戶資料管理 ....................................................................................................42. 知識庫管理 ............................................................................................................49. 產(chǎn)品管理 ................................................................................................................51. 文檔管理 ................................................................................................................53. 規(guī)則管理 ................................................................................................................56. 面向業(yè)務(wù)運營的需求 ....................................................................................................59. 大客戶服務(wù) ............................................................................................................594 / 199. 市場營銷管理 ........................................................................................................74. 銷售管理 ................................................................................................................86. 面向經(jīng)營決策的需求 ....................................................................................................93. 綜合查詢 ................................................................................................................93. 綜合統(tǒng)計 ................................................................................................................95. 綜合分析 ................................................................................................................96. 面向綜合管理的需求 ..................................................................................................105. 團隊管理 ..............................................................................................................105. 員工管理 ..............................................................................................................108. 考核管理 ..............................................................................................................110. 成本管理 ..............................................................................................................111. 日常工作管理 ......................................................................................................113. 信息交流管理 ......................................................................................................114. 流程管理 ..............................................................................................................116. 系統(tǒng)管理的需求 ..........................................................................................................117. 職責(zé)與權(quán)限管理 ..................................................................................................117. 系統(tǒng)監(jiān)控 ..............................................................................................................119. 操作日志管理 ......................................................................................................120. 系統(tǒng)日志管理 ......................................................................................................120. 數(shù)據(jù)備份 ..............................................................................................................121第 5 章. 省級功能需求 ..............................................................................................................123. 面向信息管理的需求 ..................................................................................................1235 / 199. 大客戶資料管理 ..................................................................................................123. 知識庫管理 ..........................................................................................................123. 產(chǎn)品管理 ..............................................................................................................123. 文檔管理 ..............................................................................................................123. 規(guī)則管理 ..............................................................................................................123. 面向業(yè)務(wù)運營的需求 ..................................................................................................124. 大客戶服務(wù) ..........................................................................................................124. 市場營銷管理 ......................................................................................................125. 銷售管理 ..............................................................................................................127. 面向經(jīng)營決策的需求 ..................................................................................................128. 綜合查詢需求 ......................................................................................................128. 綜合統(tǒng)計需求 ......................................................................................................128. 綜合分析需求 ......................................................................................................128. 面向綜合管理的需求 .................................................