【正文】
些工作;( 3) .獲得了什么重要結論;( 4)有何獨到見解;( 5)結論和方法的理論水平和技術水平;( 6)結論和方法的應用背景。 關鍵詞: 3- 5 個最能表達其主要內容的詞,并且關鍵詞與摘要正文之間需要間隔 1 行。 文字及段落格式: 標題:宋體 三號 加粗 居中,單倍行距 內容:宋體 小四 兩端對齊,行間距為固定值 20 磅 首行縮進 2 字符。 黑體,小三號字體,單倍行距,摘要需另起一頁。 中原工學院經濟管理學院畢業(yè)設計(論文) The investigation of the Customer Satisfaction for the construction of Electronic Resources of the university library Abstract In order to optimize the electrical resources establishment of the library and improve the customer satisfaction towards it, we do the investigation to the teachers and students in the college in the form of questionnaire. In this investigation, we take sample survey, that is, we classify the objects into 4 parts: the freshmen and sophomores, the juniors and senio rs, the postgraduates, and the teachers。 then we do the simple sampling towards each group。 next, we design the questionnaire according to system of customer satisfaction evaluation quota, and evaluate the questions scientifically and rationally consulting the five point Likert scale .After investigation, we sort out and add up the data, and calculate the degree of the readers’ contents according to the quota system. The result of the investigation suggests that the teachers and students are satisfied with the electrical resources establishment of the library at present on the whole, and strengthening this establishment, the publicity announcement and training is an important way to improve the degree of the readers’ contents. Key words: customer satisfaction。 evaluation quota system。 the construction of Electronic Resources。 university library。 five point Likert scale 摘要部分須與前后分頁排版, 300 個漢字左右, 其內容包括 ; 成了哪些工作; ; 到見解; ;。 關鍵詞: 3- 8 個最能表達其主要內容的詞 文字格式: 標題:宋體 三號 加粗 居中 內容:宋體 小四 兩端對齊 行距:固定值 20 磅 首行縮進 2 字符 英文 Times New Roman 小四 英文摘要需要另起一頁 中原工學院經濟管理學院畢業(yè)設計(論文) 目 錄 論文總頁數(shù):頁 1 引言 ........................................................................................................................................... 1 課題背景 ........................................................