【正文】 wed if booker arrives before banquet starts(VIP guest only) 如訂餐者在餐前提前到店，需跟進(jìn)以下事宜（針對(duì) VIP客人） Chef write the set menu everyday at 9:00am and 3:00pm 廚師開(kāi)菜單時(shí)間是每日上午 9： 00和下午 3： 00 According guest’s information with confirm menu to write event order for Summer Palace’s hostess and other division in time.(VIP guest only) 根據(jù)客人提供的信息和確認(rèn)的菜單及時(shí)下 宴會(huì)單給夏宮的領(lǐng)位及相關(guān)部門（只是 VIP客人） Reconfirm with the booker 2 hours before the events on the same day and express our pleasure to serve guests by saying. 宴請(qǐng)前 2小時(shí)通過(guò)電話和訂餐者再次確認(rèn)宴請(qǐng)活動(dòng)，并表示我們期待為客人提供優(yōu)質(zhì)的服務(wù)。 Acpany guest to restaurant to check if his requirements have been make. 陪同客人到餐廳查看布置情況是否符合要求。 Reconfirm details and ensure everything is ready, if there’s any changes, inform sections concerned immediately. 再次確認(rèn)細(xì)節(jié)，確保各事項(xiàng)準(zhǔn)備 。如有更改及時(shí)通知相應(yīng)部門。 Check for payment: City ledger, cheque,cash,credit card or room account. 詢問(wèn)結(jié)帳方式： 城市掛帳，支票，現(xiàn)金，信用卡還是客房簽單。 Keep converstation with guest, futher check pany details, purpose of the event, impression of hotel etc. to pave the way for the later greetings and toast during dinning period. 繼續(xù)和客人攀談，做進(jìn)一步交流，詢問(wèn)公司狀況，宴請(qǐng)目的，對(duì)酒店的印象等，為中途進(jìn)去打招呼，敬酒打下伏筆。 6 7 DEPARTMENT: Famp。B Sales 部門 ： 餐飲銷售 JOB TITLE: Sales Executive 職稱 ： 銷售代表 TASK NO : 02 號(hào)碼 TASK : Preparation before banquet starts 工作職責(zé) : 餐前準(zhǔn)備 EQUIPMENT REQUIRED: 所需設(shè)備 : WHAT TO DO 工作程序 HOW TO DO 操作明細(xì) WHY 工作目的 Escort booker to the restaurant entrance or hotel Lobby to wait for his guests. 陪同訂餐者在餐廳門口酒店大堂等候其客人。 Check arrival time, ensure cold dishes are ready on the table 30 minutes before arrival. 確認(rèn)到達(dá)時(shí)間，確保冷菜于客人到店前 30分鐘已上桌。 PREPARED BY: Jackson Zeng 起草人 : APPROVED BY: Mr Eddie Chua 批準(zhǔn)人 : POSITION: ADOFB SIGNATURE/DATE POSITION: GM SIGNATURE/DATE 8 職位 : 簽字 /日期 : 職位 : 簽字 /日期 : 9 STANDARD OPERATION PROCEDURE 福州 xxxx大酒店 標(biāo)準(zhǔn)工作程序 DEPARTMENT: Famp。B Sales 部門 ： 餐飲銷售 JOB TITLE: Sales Executive 職稱 ： 銷售代表 TASK NO : 03 號(hào)碼 TASK : Reservation Status Distribution 工作職責(zé) : 客情通知 EQUIPMENT REQUIRED: 所需設(shè)備 : WHAT TO DO 工作程序 HOW TO DO 操作明細(xì) WHY 工作目的 Distribute daily reservation status to relative department 將當(dāng)日客情通知相關(guān)部門 Distribute 3 day reservation forecast to relative department 將 3日客情預(yù)測(cè)通知相關(guān)部門 Print out the reservation status pass to GM,RM, DOFB,ADOFB,E Chinese Chef and SP manager before 11:00 in the morning and 17:00 in the afternoon. 上午 11點(diǎn)前和下午 5點(diǎn)前打印當(dāng)日客情單送至總經(jīng)理，副總，餐飲總監(jiān)，餐飲副總監(jiān)，中餐行政總廚和夏宮經(jīng)理。 CC mail will send Famp。B reservation status of following in three days for GM,Rm, DFB,ADOFB,SP Manager, BQT Manager, E Chinese Chef , E Western Chef, Caf233?！?Chef, Pastry Chef, RS Manager, Chief Stewarding, and duty manager with print our a copy and give RS’s order taker according to take reservation on the evening of operation daily over. 每日營(yíng)業(yè)結(jié)束時(shí)將后 3日的客情表發(fā)郵件給副總，餐飲總監(jiān)，餐飲副總監(jiān)，夏宮經(jīng)理，宴會(huì)經(jīng)理，中餐行政總廚，西餐行政總廚，西餐總廚，餅房總廚，管事部經(jīng)理，值班經(jīng)理，并打印一份給客房送餐部的點(diǎn)單員以便做好晚間預(yù)訂。 PREPARED BY: Jackson Zeng 起草人 : APPROVED BY: Mr Eddie Chua 批準(zhǔn)人 : POSITION: ADOFB 職位 : SIGNATURE/DATE 簽字 /日期 : POSITION: GM 職位 : SIGNATURE/DATE 簽字 /日期 : 10 STANDARD OPERATION PROCEDURE 福州 xxxx大酒店 標(biāo)準(zhǔn)工作程序 DEPARTMENT: Famp。B Sales 部門 ： 餐飲銷售 JOB TITLE: Sales Executive 職稱 ： 銷售代表 TASK NO : 04 號(hào)碼 TASK : Gre etings upon guest arrival 工作職責(zé) : 客人到店時(shí)的迎候 EQUIPMENT REQUIRED: 所需設(shè)備 : WHAT TO DO 工作程序 HOW TO DO 操作明細(xì) WHY 工作目的 Guest Greeting 迎接客人 Warmly wele guests with hostess staff and lead guests to function room. 熱情地同迎賓員引領(lǐng)客人至 包間。 Help guests to seated. 幫助客人入座。 Confirm number of persons with guests. 與用餐者確認(rèn)人數(shù) Confirm beverage and menu. 與用餐者確認(rèn)菜單和酒水 Check the time to start serving. 詢問(wèn)上菜時(shí)間 Remind staff to serve accordingly. 提醒服務(wù)員及時(shí)上菜 PREPARED BY: Jackson Zeng 起草人 : APPROVED BY: Mr Eddie Chua 批準(zhǔn)人 : POSITION: ADOFB 職位 : SIGNATURE/DATE 簽字 /日期 : POSITION: GM 職位 : SIGNATURE/DATE 簽字 /日期 : 11 STANDARD OPERATION PROCEDURE 福州 xxxx大酒店 標(biāo)準(zhǔn)工作程序 DEPARTMENT: Famp。B Sales 部門 ： 餐飲銷售 JOB TITLE: Sales Executive 職稱 ： 銷售代表 TASK