【正文】 wed if booker arrives before banquet starts(VIP guest only) 如訂餐者在餐前提前到店，需跟進以下事宜（針對 VIP客人） Chef write the set menu everyday at 9:00am and 3:00pm 廚師開菜單時間是每日上午 9： 00和下午 3： 00 According guest’s information with confirm menu to write event order for Summer Palace’s hostess and other division in time.(VIP guest only) 根據(jù)客人提供的信息和確認的菜單及時下 宴會單給夏宮的領(lǐng)位及相關(guān)部門（只是 VIP客人） Reconfirm with the booker 2 hours before the events on the same day and express our pleasure to serve guests by saying. 宴請前 2小時通過電話和訂餐者再次確認宴請活動，并表示我們期待為客人提供優(yōu)質(zhì)的服務。 Acpany guest to restaurant to check if his requirements have been make. 陪同客人到餐廳查看布置情況是否符合要求。 Reconfirm details and ensure everything is ready, if there’s any changes, inform sections concerned immediately. 再次確認細節(jié)，確保各事項準備 。如有更改及時通知相應部門。 Check for payment: City ledger, cheque,cash,credit card or room account. 詢問結(jié)帳方式： 城市掛帳，支票，現(xiàn)金，信用卡還是客房簽單。 Keep converstation with guest, futher check pany details, purpose of the event, impression of hotel etc. to pave the way for the later greetings and toast during dinning period. 繼續(xù)和客人攀談，做進一步交流，詢問公司狀況，宴請目的，對酒店的印象等，為中途進去打招呼，敬酒打下伏筆。 6 7 DEPARTMENT: Famp。B Sales 部門 ： 餐飲銷售 JOB TITLE: Sales Executive 職稱 ： 銷售代表 TASK NO : 02 號碼 TASK : Preparation before banquet starts 工作職責 : 餐前準備 EQUIPMENT REQUIRED: 所需設(shè)備 : WHAT TO DO 工作程序 HOW TO DO 操作明細 WHY 工作目的 Escort booker to the restaurant entrance or hotel Lobby to wait for his guests. 陪同訂餐者在餐廳門口酒店大堂等候其客人。 Check arrival time, ensure cold dishes are ready on the table 30 minutes before arrival. 確認到達時間，確保冷菜于客人到店前 30分鐘已上桌。 PREPARED BY: Jackson Zeng 起草人 : APPROVED BY: Mr Eddie Chua 批準人 : POSITION: ADOFB SIGNATURE/DATE POSITION: GM SIGNATURE/DATE 8 職位 : 簽字 /日期 : 職位 : 簽字 /日期 : 9 STANDARD OPERATION PROCEDURE 福州 xxxx大酒店 標準工作程序 DEPARTMENT: Famp。B Sales 部門 ： 餐飲銷售 JOB TITLE: Sales Executive 職稱 ： 銷售代表 TASK NO : 03 號碼 TASK : Reservation Status Distribution 工作職責 : 客情通知 EQUIPMENT REQUIRED: 所需設(shè)備 : WHAT TO DO 工作程序 HOW TO DO 操作明細 WHY 工作目的 Distribute daily reservation status to relative department 將當日客情通知相關(guān)部門 Distribute 3 day reservation forecast to relative department 將 3日客情預測通知相關(guān)部門 Print out the reservation status pass to GM,RM, DOFB,ADOFB,E Chinese Chef and SP manager before 11:00 in the morning and 17:00 in the afternoon. 上午 11點前和下午 5點前打印當日客情單送至總經(jīng)理，副總，餐飲總監(jiān)，餐飲副總監(jiān)，中餐行政總廚和夏宮經(jīng)理。 CC mail will send Famp。B reservation status of following in three days for GM,Rm, DFB,ADOFB,SP Manager, BQT Manager, E Chinese Chef , E Western Chef, Caf233?！?Chef, Pastry Chef, RS Manager, Chief Stewarding, and duty manager with print our a copy and give RS’s order taker according to take reservation on the evening of operation daily over. 每日營業(yè)結(jié)束時將后 3日的客情表發(fā)郵件給副總，餐飲總監(jiān)，餐飲副總監(jiān)，夏宮經(jīng)理，宴會經(jīng)理，中餐行政總廚，西餐行政總廚，西餐總廚，餅房總廚，管事部經(jīng)理，值班經(jīng)理，并打印一份給客房送餐部的點單員以便做好晚間預訂。 PREPARED BY: Jackson Zeng 起草人 : APPROVED BY: Mr Eddie Chua 批準人 : POSITION: ADOFB 職位 : SIGNATURE/DATE 簽字 /日期 : POSITION: GM 職位 : SIGNATURE/DATE 簽字 /日期 : 10 STANDARD OPERATION PROCEDURE 福州 xxxx大酒店 標準工作程序 DEPARTMENT: Famp。B Sales 部門 ： 餐飲銷售 JOB TITLE: Sales Executive 職稱 ： 銷售代表 TASK NO : 04 號碼 TASK : Gre etings upon guest arrival 工作職責 : 客人到店時的迎候 EQUIPMENT REQUIRED: 所需設(shè)備 : WHAT TO DO 工作程序 HOW TO DO 操作明細 WHY 工作目的 Guest Greeting 迎接客人 Warmly wele guests with hostess staff and lead guests to function room. 熱情地同迎賓員引領(lǐng)客人至 包間。 Help guests to seated. 幫助客人入座。 Confirm number of persons with guests. 與用餐者確認人數(shù) Confirm beverage and menu. 與用餐者確認菜單和酒水 Check the time to start serving. 詢問上菜時間 Remind staff to serve accordingly. 提醒服務員及時上菜 PREPARED BY: Jackson Zeng 起草人 : APPROVED BY: Mr Eddie Chua 批準人 : POSITION: ADOFB 職位 : SIGNATURE/DATE 簽字 /日期 : POSITION: GM 職位 : SIGNATURE/DATE 簽字 /日期 : 11 STANDARD OPERATION PROCEDURE 福州 xxxx大酒店 標準工作程序 DEPARTMENT: Famp。B Sales 部門 ： 餐飲銷售 JOB TITLE: Sales Executive 職稱 ： 銷售代表 TASK