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【正文】 們還需要一些宣傳冊(cè)和訂單 ) B: Don’ t worry. ______. (我給總部打電話匯報(bào)一下 ) 5. Customer service ? What is customer service? ? Customer service is the service or care that a consumer receives before, during and after a purchase. ? Excellent customer service is vital to businesses today. How do you provide great customer service? Greet them in a friendly manner, whether that be via telephone, or in person. Let them know you are there to help and that you will take care of them, not only before the sale but after as well. Sentence patterns ? ’ m leaving the country tomorrow. I’ d really prefer a refund. ? ’ re ready at your service. ? the way, your warranty is good, so it provides you with free service parts. ? may I have a word with the person in charge of the service center? ? ’ ll send several technicians to your factory. ? 6. I’ m afraid it’ s not our policy to replace puters because of glitches. ? 7. All our shoes are guaranteed for one year. ? type of TV set has a 3year guarantee free of charge. Phrases ? Refund at your service ? Warranty parts ? Technician glitch ? Faulty batch credit note ? Complaint receipt ? Repair return replace maintenance ? Charge repair fee ? preferential ? A: Excuse me, I bought this DVD here three days ago. It’ s scratched and doesn’ t _1_. ? B: I’ m sorry about that, madam. I’ ll _2_. ? A: The thing is, I’ ve _3_ already. I think it’ s just a faulty batch. ? B: I see. Maybe I can offer you a _4_. ? A: Well, to be honest, that’ s not much use to me. I’ m leaving the country tomorrow. I’ d really prefer a _5_. ? B: Okay. I’ ll see what I can do. Role read ? A: Excuse me, I bought this DVD here three days ago. It’ s scratched and doesn’ t play properly. ? B: I’ m sorry about that, madam. I’ ll get you another one. ? A: The thing is, I’ ve replaced it twice already. I think it’ s just a faulty batch. ? B: I see. Maybe I can offer you a credit note. ? A: Well, to be honest, that’ s not much use to me. I’ m leaving the country tomorrow. I’ d really prefer a refund. ? B: Okay. I’ ll see what I can do. Complete the dialogs ? 1. A: Excuse me, sir. _______? (我可以和維修中心的負(fù)責(zé)人談?wù)剢?) ? B: I am the very person you’ re after. _____? ? 2. A: We bought 500 sets of equipments from your sales department, but they’ re not performing well recently. _____. (我想問你們是否能把它們修好 ) ? B: Of course. _______. (我將派幾名技術(shù)人員去貴公司解決問題 ) ? 3. A: _______? (你是說我弄壞的嗎 ) I didn’ t even touch it. ? B: I understand you’ re upset, sir. _______. (我只是想弄明白哪里出了問題 ) ? 4. A: As the puter breaks down frequently, _______. (我想要換貨 ) ? B: I’ m afraid __________. (按我們的規(guī)定不能因?yàn)橐恍┕收辖o您換貨 ) ? 5. A: ________? (修理費(fèi)用是多少 ) ? B: As your machines are beyond the period of guarantee, _____. (費(fèi)用得由你方支付，但可以給你們優(yōu)惠 ) Complete the conversation ? A: Good morning. Eh, I purchased a puter from your pany last month, but ______. (電腦現(xiàn)在出了很多毛病 ) ? B: ________? (您說的問題是什么 ) ? A: _______, (問題是不能與互聯(lián)網(wǎng)連接 )as well as repeated crashes for unknown reasons. ? B: ______(您閱讀電腦說明書了嗎 ) that e with the puter? ? A: Yes. _______. (但那沒有什么用 ) ? B: _______? (你能具體地描述一下問題嗎 ) ? A: Well, the Inter connection doesn’ t work. _______. (我想可能是 modem壞了 ) ? B: ______? (你能把電腦帶了嗎 )We’ ll check the settings and send it back quickly. ? A: Ok. _______. (希望你們能找出問題 ) ? B: _______.(我們會(huì)盡最大努力的 ) Translation ? A:有什么事需要幫忙嗎？ ? B:我來找人修理電視機(jī)。這是發(fā)票。你的電視機(jī)有什么毛??？ ? B:圖像不清晰，而且接受效果不好。 ? B:你是說修不好了嗎？ ? A:不是，但時(shí)間會(huì)很長(zhǎng)。 ? B:要收費(fèi)嗎？ ? A:不用。 ? 靜夜四無鄰，荒居舊業(yè)貧。 16:05:3616:05:3616:052/9/2023 4:05:36 PM ? 1以我獨(dú)沈久，愧君相見頻。 16:05:3616:05:3616:05Thursday, February 9, 2023 ? 1乍見翻疑夢(mèng)，相悲各問年。 2023年 2月 9日星期四 下午 4時(shí) 5分 36秒 16:05: ? 1比不了得就不比，得不到的就不要。 2023年 2月 下午 4時(shí) 5分 :05February 9, 2023 ? 1行動(dòng)出成果，工作出財(cái)富。 下午 4時(shí) 5分 36秒 下午 4時(shí) 5分 16:05: ? 沒有失敗，只有暫時(shí)停止成功！。 16:05:3616:05:3616:052/9/2023 4:05:36 PM ? 1成功就是日復(fù)一日那一點(diǎn)點(diǎn)小小努力的積累。 16:05:3616:05:3616:05Thursday, February 9, 2023 ? 1不知香積寺，數(shù)里入云峰。 2023年 2月 9日星期四 下午 4時(shí) 5分 36秒 16:05: ? 1楚塞三湘接，荊門九派通。 2023年 2月 下午 4時(shí) 5分 :05February 9, 2023 ? 1少年十五二十時(shí)，步行奪得胡馬騎。 下午 4時(shí) 5分 36秒 下午 4時(shí) 5分 16:05: ? 楊柳散和風(fēng)，青山澹吾慮。 16:05:3616:05:3616:052/9/2023 4:05:36 PM ? 1越是沒有本領(lǐng)的就越加自命不凡。 16:05:3616:05:3616:05Thursday, February 9, 2023 ? 1知人者智，自知者明。 :05:3616:05:36February 9, 2023 ? 1意志堅(jiān)強(qiáng)的人能把世界放在手中像泥塊一樣任意揉捏。 2023年 2月 下午 4時(shí) 5分 :05February 9, 2023 ? 1業(yè)余生活要有意義，不要越軌。 下午 4時(shí) 5分 36秒 下午 4時(shí) 5分 16:05: MOMODA POWERPOINT Lorem ipsum dolor sit amet, consectetur adipiscing elit. Fusce id urna blandit, eleifend nulla ac, fringilla purus. Nulla iaculis tempor felis ut cursus. 感謝您的下載觀看 專家告訴
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